Provisioning Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary processing function for the enterprise VHA Post Go-Live provisioning capability.

• Receive, validate, and manage end-user provisioning requests submitted by site User Role Assignment Coordinators (URACs) and other requesters.

• Incorporate necessary identifiers (EDIPI, FedID, SecID) into provisioning requests as needed.

• Review the latest User Access Report (UAR) to ensure that requested access is not already granted.

• Create service records (SRs) for Oracle Health through eService and inform requesters and URACs about the completion or any deficiencies.

• Handle special-case and ancillary application provisioning requests, such as Health Data Intelligence, CareAware/iCommand, Cerner Direct, iAccess, and Dual End-User DoD/VA.

• Adhere to and maintain standard operating procedures (SOPs) for supported applications, escalating any deficiencies or unresponsive requesters according to established timelines.

• Update the MS Teams Planner Request Dashboard and MS Teams Request Feed with the status of requests, SR numbers, and resolution comments.

• Inform requesters of any deficiencies, inaccuracies, or missing approvals, and follow up with fellow URACs when a requester does not respond.

• Report directly to the Provisioning Operations Manager.

⛳️ Requirements

• Proven experience in processing identity and access management (IAM) or user-provisioning requests, including validating requester information and submitting access tickets.

• Familiarity with, or the ability to swiftly learn, the access-provisioning workflow of Oracle Health (Cerner Millennium) or a similar EHR system.

• Proficient in Excel and skilled in data-entry and data-validation practices.

• Exceptional attention to detail, given the volume and sensitivity of identity data handled.

• Strong written and verbal communication skills, including the ability to collaborate with requesters and URACs to address deficiencies.

• Proficient in using Microsoft Teams and Microsoft Forms for tracking requests and facilitating communication.

• A minimum of four years of relevant experience in identity/access provisioning or Oracle Health is preferred, though not mandatory for initial team members.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment with a focus on collaboration and team success.