Property Manager, ACAM, HOA Management

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the primary customer service contact for condominium owners and residents.

• Address inquiries and service requests via phone, text, email, and online portal.

• Collaborate with vendors, contractors, and service providers regarding maintenance requests.

• Monitor ongoing issues until resolution and keep all relevant parties updated.

• Gather vendor quotes and communicate them internally for board decision-making.

• Keep association and property records updated in internal systems.

• Maintain documentation related to board members, bylaws, insurance renewals, and maintenance schedules.

• Oversee budgets, reserve studies, tax filings, insurance documents, and assessments.

• Assist with administrative and documentation needs of the condominium association.

• Coordinate with internal teams and management on operational tasks.

• Schedule and manage social media posts for Facebook, Instagram, YouTube, and TikTok using provided content.

• Organize documentation within Google Drive and Google Sheets.

• Elevate complex issues or complaints to the Community Association Manager.

• Support daily operations across multiple condominium associations.

⛳️ Requirements

• Customer service experience is considered essential for the Assistant Community Association Manager position.

• 3–5 years of experience in property management specific to condominium or residential housing.

• Experience in supporting condominium associations, HOAs, or residential property management settings is beneficial.

• Familiarity with property management software like Buildium or AppFolio is a significant advantage.

• Proficient in using Google Workspace tools including Gmail, Google Drive, Google Sheets, and Google Chat.

• Strong written and verbal communication skills in English.

• Ability to communicate naturally and establish rapport with customers.

• Highly organized with a keen attention to detail and the capability to manage multiple requests at once.

• Proactive and responsive with a strong commitment to follow-through and effective communication.

• Ability to work collaboratively with remote teams, vendors, and internal stakeholders.

• Experience in coordinating maintenance requests, documentation requests, or vendor communications is a plus.

• Comfortable in a fast-paced yet relaxed team environment supporting multiple properties.

• Candidates will not be disqualified solely for lacking experience with Buildium.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive and collaborative work environment.

• Flexible working arrangements available.