Property Field Claims Adjuster, Southwest Cleveland/Lorain

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Investigate and manage property claims.

• Gather information, assess coverages, conduct field inspections, and resolve claims.

• Manage moderately complex homeowner property field claims, generally within a 2-hour radius of Cleveland, Ohio.

• Occasionally manage desk claims.

• Investigate the origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors, experts, investigators, adjusters, and public personnel.

• Identify complex issues and seek assistance when necessary.

• Manage 1st-party and 3rd-party claims under various policy types and endorsements.

• Perform on-site inspections, assess damages, and negotiate settlements.

• Address customer inquiries, make decisions, and close files as required.

• Interpret policies, leases, by-laws, declarations, articles, and contract coverages.

• Provide updates on the claim process and status, and respond to or redirect questions.

• Complete additional assignments and participate in projects as required.

• Report to the Property Claim Manager.

• Occasionally travel to office locations for team meetings, training, and cultural events.

⛳️ Requirements

• Proven experience delivering customer-focused solutions, support, or service.

• Demonstrated experience managing 1st and 3rd party, multi-line claims across various operating territories, or equivalent experience.

• Demonstrated experience with moderately complex claims, or equivalent experience.

• Strong knowledge of policies and endorsements related to casualty coverages, or equivalent knowledge.

• In-depth understanding of each phase of the claim handling process, or equivalent knowledge.

• Valid driver's license with an acceptable driving record.

• Obtain state-specific property casualty claims licensing as required.

• Hands-on experience in property field claims.

• Proven ability to create clear, accurate, and timely estimates using Xactimate.

• Willingness to travel up to 50% of the time.

• Ability to perform catastrophe duty up to 75% as necessary.

• Capability to ascend and descend ladders, stairs, scaffolding, ramps, poles, and similar structures.

• Ability to work in tight, confined spaces and hazardous environments.

• Capacity to move objects weighing up to 50 pounds in all directions.

• Employment offer contingent on applicable background checks.

• Employment offer contingent on signing a non-disclosure agreement.

• Sponsorship will not be considered unless explicitly stated in the job posting.

🏝️ Benefits

• Company fleet vehicle provided, with an option for personal use.

• Relocation assistance for eligible candidates.

• Comprehensive medical, dental, vision, and wellness benefits.

• Competitive 401(k) contributions.

• Pension plan.

• Annual incentive program.

• 9 paid holidays.

• Paid time off program (23 days accrued annually for full-time employees).

• Student loan repayment assistance.

• Paid family leave.

• New Employee Orientation and onboarding support.

• Reasonable accommodation support.