Project Manager/Project Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of the daily management of active projects in AccuLynx, overseeing everything from job initiation to production scheduling, milestone tracking, and project completion.

• Ensure that job records are maintained accurately and comprehensively, including contacts, status updates, notes, documents, photos, and communications.

• Progress jobs through the pipeline stages with precision and in real time.

• Set up new jobs from the intake process, incorporating all necessary information, job type, and documentation.

• Keep a vigilant eye on the pipeline to proactively identify jobs that are stalled, overdue, or at risk.

• Coordinate project schedules, inspections, material deliveries, crew assignments, and installations.

• Relay schedule updates and changes to both team members and clients.

• Monitor material orders, confirm deliveries, and assess job readiness.

• Collaborate effectively with subcontractors and suppliers.

• Maintain the production calendar and highlight any capacity conflicts or scheduling gaps.

• Act as the primary customer contact throughout the project lifecycle.

• Dispatch appointment confirmations, project updates, and completion notifications via AccuLynx.

• Address customer inquiries promptly and escalate complex issues as necessary.

• Track insurance claim numbers, adjuster assignments, and the status of supplements.

• Coordinate insurance-related milestones in partnership with the sales team.

• Ensure all contracts, photos, insurance documents, permits, warranties, and invoices are correctly attached to the appropriate jobs.

• Keep job files organized and complete.

• Prepare and send contracts and other necessary documents through AccuLynx.

• Generate and review AccuLynx reports to assess pipeline status, production volume, and job aging.

• Monitor jobs by stage, days spent in each stage, and outstanding items.

• Identify bottlenecks within the pipeline and recurring issues while proposing solutions to leadership.

⛳️ Requirements

• Proven hands-on proficiency with AccuLynx — capable of navigating the platform efficiently without the need for training.

• Experience in project management within roofing, exterior contracting, or a closely related construction field.

• Familiarity with the roofing and exterior project lifecycle.

• Ability to manage a large volume of active jobs concurrently while maintaining attention to detail.

• Excellent written and verbal communication skills.

• Strong proactive problem-solving capabilities.

• Ability to work independently in a remote setting with direct accountability to operations leadership.

• Preferred: Experience in managing insurance restoration jobs using AccuLynx, including handling claim numbers, supplements, and adjuster coordination.

• Preferred: Background in roofing production coordination, scheduling, or operations management.

• Preferred: Knowledge of AccuLynx reporting, job stage customization, and workflow automation features.

• Preferred: Experience with SmarterDocs or similar contract and document tools integrated with AccuLynx.

• Preferred: Previous experience in a remote operations or project coordination role supporting a field-based team.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and advancement.

• Flexible work environment with remote options.

• Comprehensive benefits package including health, dental, and retirement plans.