Project Manager – Public Warning

This is a fully remote position, open to applicants in Australia.

📋 Description

• Develop, coordinate, and oversee all stages of project life cycles, including governance plans, schedules, objectives, milestones, success metrics, and financial budgets.

• Take ownership of project budgets, timelines, challenges, risks, decisions, and overall project success.

• Lead the requirements gathering process and secure approval on deliverables, design documentation, and user testing plans.

• Support customer governance frameworks while adapting to cultural and environmental nuances.

• Monitor project performance and assess both short- and long-term objectives.

• Manage relationships with clients and stakeholders.

• Conduct risk management and maintain relationships with third-party vendors.

• Create and preserve thorough project documentation.

• Meet with clients to collect project briefs and clarify requirements.

• Collaborate with delivery teams across Europe, Asia, and the US, with occasional travel for training purposes.

• Track customer satisfaction KPIs and manage plans for improvement actions.

• Address customer concerns, document, and escalate critical issues as needed.

• Serve as an advocate for customers internally and relay feedback to Account Management, Product Management, and Engineering teams.

• Prepare and present status updates and reports to senior leadership.

⛳️ Requirements

• Significant experience in a customer-facing position is essential.

• Experience in deploying systems within international telecommunications or government sectors.

• Extensive experience in managing large-scale technical projects.

• Proven ability to work within a matrix environment and manage multiple stakeholders effectively.

• Strong project management capabilities; PMP certification or at least CAPM is preferred.

• Capacity to handle and support conflicting priorities.

• Working knowledge of highly available architectures, computer security, telephony, and networking.

• Demonstrated success in coordinating internal departments and resources to address complex customer support or implementation challenges.

• Exceptional verbal, written, and interpersonal communication abilities.

• Strong critical thinking, analytical, and problem-solving skills.

• Ability to facilitate and lead cross-functional teams.

• High energy level combined with a proactive attitude.

• Excellent time management skills.

• Proficiency in Microsoft Office Suite, Salesforce.com, and web-based applications.

• Understanding of business continuity or emergency management practices.

• A Bachelor’s degree in business, computer science, or a related field is a plus (optional).

🏝️ Benefits

• Comprehensive health benefits.

• Opportunities for professional development and training.

• Flexible work arrangements.

• Collaborative work environment.

• Competitive salary and performance bonuses.