Project Manager – Post-Sales Healthcare Software Delivery

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee a substantial portfolio of simultaneous customer-facing software delivery projects.

• Coordinate software upgrades, system improvements, integrations, migrations, and various post-sales service engagements.

• Take ownership of project plans, timelines, risks, dependencies, budgets, and resource needs.

• Serve as the main point of contact for customers throughout the duration of the project delivery.

• Collaborate with teams from Professional Services, Product, Technical, Support, and Customer Success.

• Manage project governance, stakeholder communication, and reporting tasks.

• Identify and address project risks and issues to ensure successful delivery results.

• Assist customers during implementation, testing, deployment, and project closure activities.

• Ensure projects are completed within the agreed-upon scope, budget, and timelines.

• Handle a large volume of projects concurrently while upholding delivery quality and contractual obligations.

• Deliver projects for NHS and private healthcare clients across the UK.

⛳️ Requirements

• At least 3 years of experience as a Project Manager delivering customer-facing software projects.

• Background in a software vendor, healthcare technology provider, SaaS provider, or technology services company.

• Demonstrated experience managing multiple concurrent projects in a high-volume delivery setting.

• Experience in delivering software-only projects, including upgrades, enhancements, integrations, migrations, or application deployments.

• Proficient in managing project plans, resources, budgets, risks, issues, and dependencies.

• Familiarity with project management methodologies such as PRINCE2, Agile, Waterfall, or similar.

• Proficient in using project management and planning tools.

• Experience in managing project governance, reporting, and customer-facing delivery activities.

• Previous involvement in delivering projects within NHS organizations is highly desirable.

• Experience in pathology, laboratory, diagnostics, LIMS, EPR, or healthcare IT environments is highly desirable.

• Experience delivering software solutions utilized in pathology laboratories is highly desirable.

• Background in managing healthcare software projects within acute trusts, pathology networks, or diagnostic services is highly desirable.

• Prior experience in pathology services, laboratory operations, or healthcare delivery before transitioning to project management is advantageous.

• Experience engaging with pathology managers, laboratory managers, clinicians, and healthcare stakeholders is highly desirable.

• Practical experience with Microsoft Copilot or similar generative AI tools is desirable.

• Experience integrating AI-assisted workflows into project delivery, governance, reporting, or operational processes is desirable.

• Familiarity with Clinisys solutions is beneficial but not mandatory.

• Working knowledge of Artificial Intelligence technologies and the ability to leverage them to improve processes and outcomes.

• Core understanding of AI concepts and capability to demonstrate the use of AI tools in a professional context.

• Occasional planned out-of-hours deployment activities may be necessary.

• Must attend/travel to the office on the first day of employment for onboarding.

🏝️ Benefits

• Fully remote work arrangement.

• Standard 40-hour working week.

• Opportunity to support critical healthcare and pathology systems utilized across NHS and private healthcare organizations throughout the UK.

• Access to AI-enabled tools and technologies to enhance project delivery, operational efficiency, and customer outcomes.