Project Manager II

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Take ownership of assigned customer-facing technical projects from the handoff by Sales to successful completion and closure.

• Act as the main point of contact, ensuring an exceptional delivery experience for customers.

• Confirm project scope, deliverables, assumptions, dependencies, and customer expectations.

• Oversee scope management throughout the project lifecycle and communicate any changes or potential scope conflicts.

• Create and maintain project plans along with Work Breakdown Structures (WBS).

• Manage milestones, dependencies, critical paths, resource assignments, and forecast completion dates.

• Coordinate both internal and external resources while addressing any resource constraints, conflicts, or dependencies.

• Assess project health and identify, document, mitigate, and escalate risks as necessary.

• Formulate and implement recovery plans for projects that are at risk, stalled, or facing challenges.

• Oversee project budgets, expenditures, time entries, procurement activities, and invoicing alignment.

• Update customers and internal stakeholders on project status, achievements, upcoming activities, risks, decisions, and changes.

• Facilitate difficult conversations and de-escalate issues when required.

• Maintain project schedules, forecasts, risks, milestones, financial data, decisions, and communications within project management systems.

• Apply PMO standards, procedures, and escalation processes consistently.

• Provide mentorship and guidance to Project Coordinators and Project Manager I’s.

• Contribute to enhancements in PMO processes, tools, reporting, customer communication, and project delivery practices.

⛳️ Requirements

• An Associate’s Degree or an equivalent combination of education and relevant professional experience is required.

• A minimum of 5 years of progressive project management experience, including the independent management of multiple concurrent customer-facing projects.

• Experience in technology, cybersecurity, managed services, or professional services is preferred.

• Certified Associate in Project Management (CAPM) certification is required; an active PMP certification satisfies the CAPM requirement.

• PMP certification is preferred but not mandatory.

• Strong working knowledge of scope, schedule, Work Breakdown Structures (WBS), dependencies, critical path, resource planning, risk management, financial management, and project forecasting.

• Capability to identify project risks and issues, develop practical solutions, manage competing priorities, and lead projects that are challenged or at risk.

• Excellent customer and stakeholder management skills.

• Ability to build trust, manage expectations, facilitate meetings, communicate difficult information, and collaborate with technical resources and senior leadership.

• Strong business and financial acumen.

• Exceptional written and verbal communication, organizational, problem-solving, and leadership skills.

• Ability to thrive in a fast-paced environment while managing multiple priorities effectively.

• Ability to work collaboratively, take ownership, exercise sound judgment, and mentor or support less-experienced team members.

• Familiarity with ConnectWise or similar Professional Services Automation (PSA) and project management platforms is preferred.

🏝️ Benefits

• Competitive compensation and benefits package.

• Opportunities for professional development and career advancement.

• Collaborative and growth-oriented work environment.

• Engage in work at the forefront of cybersecurity and emerging technologies.