This is a fully remote position, open to applicants in United States.

📋 Description

• Assist Project Managers and/or Program Managers within the Client Services department, particularly in Settlement or Notice Administration.

• Collaborate with teams from Contact Center, Claims Processing, Data Services, Disbursements, Print & Mail Services, as well as Website and Software Development to facilitate project execution.

• Monitor and ensure the timely delivery of essential project outputs while adhering to Simpluris quality standards.

• Recognize project risks and escalate them to the Project/Program Manager, offering proposed solutions when necessary.

• Build and maintain working relationships with operational teams, ensuring clear communication regarding project execution and deliverables.

• Investigate client and claimant inquiries and relay findings to clients, claimants, and operational teams.

• Identify and report process issues to the Project Manager, project team, and operational groups.

• Provide comprehensive project reporting and conduct analysis and quality control of client reports.

• Compose project-related documents, which may include timelines, website content, contact center agent scripts, court declarations, claimant notices and letters, and internal procedures.

• Undertake other responsibilities as assigned.

⛳️ Requirements

• Preferred: Over 1 year of experience in the Settlement Administration industry or equivalent legal services or legal industry experience with direct client/customer interaction in a professional setting.

• Strong verbal and written communication skills.

• Proficient critical thinking abilities.

• Capability to swiftly and effectively gather and process information.

• Familiarity with the MS Office Suite, particularly Word, Excel, and Outlook.