Project Manager

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Oversee the onboarding or initiation of Netrix managed services for both new and existing clients as per the Statements of Work.

• Supervise multi-service tower onboardings for new clients, new services for current clients, and modifications to existing services.

• Manage independent technology projects for current Managed Services clients.

• Facilitate service offboarding at the conclusion of contracts.

• Lead interdisciplinary project teams comprising technical personnel from Service Delivery Teams.

• Collaborate with Sales, Finance, Delivery Teams, and clients throughout projects and service onboardings.

• Ensure timely and efficient activation of Managed Services and related revenue streams.

• Deliver a positive and consistent customer experience as the representative of Netrix.

• Implement industry-standard project management practices alongside Netrix processes and procedures.

• Enable effective downstream service management through successful onboardings.

• Guarantee timely and accurate revenue recognition for provided services.

• Discover additional sales opportunities through interactions with customers and Netrix.

• Manage customer expectations and communications from project kickoff through regular status updates and other communications.

• Ensure compliance with schedule and scope requirements.

⛳️ Requirements

• At least 3 years of experience in Project Management/Coordination within IT projects and/or leading, coordinating, or managing customer or service transitions.

• Foundational experience and understanding of Managed Service Provider (MSP) technologies and services, including Cloud Infrastructure Management, Managed Security Services, and IT Service Desks.

• Capability to adapt and learn from new tasks and scenarios.

• Proven ability to lead cross-functional teams when working with clients.

• Competence in managing multiple tasks in a fast-paced environment.

• Familiarity with project management techniques and tools.

• Some travel may be required.

🏝️ Benefits

• Competitive compensation package.

• Comprehensive group benefits tailored to meet the needs of you and your family.

• Flexibility in work arrangements.

• Time off when necessary.

• Casual work atmosphere.

• Option for remote/home office work.

• Reasonable accommodations for individuals with disabilities.