Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support for human-centered design and human factors engineering within the Department of Veterans Affairs Veterans Health Administration Connected Health portfolio.

• Assist in HCD/HFE efforts throughout the discover, decide, make, and validate phases.

• Gather user requirements and create validated workflows and wireframes for development teams.

• Address usability challenges in both products under development and those already in production.

• Assess utility and usability through prototypes, proofs of concept, and formal studies.

• Facilitate HCD and HFE research utilizing interviews, focus groups, observation, contextual inquiry, card sorting, journey mapping, personas, usability testing, workshops, design sprints, and ideation sessions.

• Plan, execute, and analyze user research, translating findings into actionable recommendations.

• Coordinate participation from clinical subject matter experts and Veterans.

• Secure participant consent and maintain accurate records of interviews.

• Develop and sustain HCD artifacts, including journey maps, service blueprints, personas, empathy maps, affinity maps, user flows, process maps, information architecture diagrams, wireframes, and low-fidelity prototypes.

• Assist with heuristic evaluations, literature reviews, EHR integration capability assessments, field testing, user acceptance testing, proofs of concept, and pilots.

• Contribute to human factors engineering initiatives and human interface requirements.

• Monitor and report app store feedback, identify trends, maintain response libraries, log backlog issues, and generate recurring reports.

• Support Section 508 and WCAG 2.2 compliance, including usability testing involving users with disabilities.

• Implement the VA Design System and VA Content Style Guide.

• Prepare materials for meetings, agendas, presentations, research plans, assessment studies, status report-outs, and final report-outs.

• Assist in workshops, co-design sessions, and stakeholder meetings using Mural and other VA-approved tools.

• Collaborate with product owners, designers, developers, clinical stakeholders, and VA leads on design strategies, requirements, and roadmaps.

⛳️ Requirements

• Bachelor’s degree with 8+ years of relevant work experience (or equivalent experience).

• Foundational knowledge of human-centered design and user experience principles.

• Experience in supporting qualitative research activities such as interviews, focus groups, observation, or usability testing.

• Capability to produce and maintain design research artifacts, including journey maps, personas, process maps, affinity maps, or wireframes.

• Familiarity with Mural or similar collaborative whiteboard tools.

• Working knowledge of Section 508 and WCAG 2.2 accessibility standards.

• Excellent written and verbal communication skills, including on-camera presentations.

• Ability to thrive in a fast-paced team environment and manage deliverables with strict deadlines.

• Willingness and capability to travel regularly within the continental United States.

• Portfolio, case study, or work samples showcasing research or design work.

• Ability to obtain and maintain a Public Trust clearance or higher.

• Preferred: experience with the Department of Veterans Affairs or federal healthcare, a background in healthcare or clinical fields, EHR systems, Figma/Adobe Creative Suite/Sketch, human factors methodologies, VA Design System, Qualtrics, Power BI, Jobs-To-Be-Done, field testing, app store feedback analysis, or HCD/UX/accessibility/Agile training or certification.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Supportive work environment promoting work-life balance.