Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for automotive dealerships across North America.

• Ensure clear and consistent communication during product updates, package transitions, and implementation activities.

• Prepare and distribute client communications regarding package changes, product updates, configuration adjustments, and their effects.

• Reach out to dealerships to confirm that products, services, and configurations align with expectations and business requirements.

• Gather client feedback, pinpoint concerns, and facilitate follow-up with internal teams.

• Secure answers to unresolved dealership inquiries and clarify client specifications.

• Collaborate with internal technical and implementation teams to deliver accurate and timely responses.

• Track client confirmations, outstanding responses, unresolved questions, and approval needs.

• Keep precise records and follow up to ensure transitions and implementations remain on schedule.

• Work alongside Team Leads, Professional Services Engineers, QA Specialists, and other relevant stakeholders.

• Convey client expectations, monitor progress, escalate issues, and align client needs with technical execution.

• Organize post-change confirmations, document client feedback, and transfer unresolved issues to the appropriate internal teams.

⛳️ Requirements

• Minimum of 2 years of experience in project coordination, account management, customer success, client services, or a comparable customer-facing role, ideally within technology, software implementation, or automotive sectors.

• Exceptional written and verbal English skills at a C1/Fluent level.

• Comfortable communicating directly with clients from North American dealerships.

• Capable of conducting follow-up calls and managing expectations across US East and West Coast time zones.

• Proficient in managing multiple client accounts, communication workflows, deadlines, pending responses, and follow-up tasks simultaneously.

• Understanding of software products, CRM platforms, website configurations, package structures, and implementation processes.

• Strong expertise with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams).

• Familiarity with project management or ticketing systems such as Smartsheet, Jira, or similar tools.

• Proven ability to coordinate efforts across departments and technical teams.

• A proactive, detail-oriented, and accountable approach to problem-solving.

🏝️ Benefits

• Comprehensive onboarding experience.

• Open and transparent leadership communication.

• Community recognition.

• Emphasis on psychological safety.

• Access to agentic AI tools and training resources.

• Coursera Enterprise access.

• Opportunities for studio practice labs.

• Continuous multi-project pipeline.

• Paid holidays and time off.

• Health insurance assistance program.

• Chance to collaborate with high-growth US-based companies and work with cutting-edge technology stacks.