Project Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee mid-level to moderately complex professional services projects.

• Establish, track, and modify project scope and timelines as necessary.

• Organize, coordinate, and facilitate meetings and collaborative sessions for team members and clients.

• Conduct customer meetings through video and audio calls.

• Serve as a point of escalation for project-related issues and initiate resolutions.

• Ensure compliance with legal obligations through contract interpretation.

• Manage daily interactions with customers via Teams/Zoom calls and email communication.

• Propel projects forward by collaborating with clients and internal resources.

• Leverage the skills of Delivery teams to prioritize and oversee projects effectively.

• Utilize Keyfactor’s conversation flow and technical jargon for effective communication.

• Drive the development of scalable processes and procedures.

• Assist in identifying and monitoring team KPIs.

• Represent the organization, make independent decisions, and motivate teammates to do the same.

• Focus on customer satisfaction and cultivate referenceable accounts.

• Act as the primary contact for approximately 12–16 intricate enterprise projects concurrently.

• Report and escalate issues to management as necessary.

• Maintain project data in Salesforce and project management tools to ensure accuracy.

⛳️ Requirements

• A Bachelor’s degree in Business Administration, Project Management, or a related field is required; or equivalent experience.

• Extensive knowledge of industry standards, company operations, and advanced methodologies.

• Moderate experience in managing and interacting with third-party resellers, service providers, and partners.

• In-depth understanding of project management principles and methodologies.

• Proven ability to deliver projects on schedule, within scope, and on budget.

• Advanced skills in risk management and mitigation.

• Strong analytical and problem-solving abilities.

• High proficiency in project management software and tools.

• Capability to lead small projects, innovate within the role, and provide training to colleagues.

• Ability to develop and implement project plans that align with organizational objectives.

• Capacity to offer strategic direction and guidance to project teams.

• Proficient in influencing stakeholders and achieving consensus.

🏝️ Benefits

• Second Fridays: a company-wide day off on the second Friday of each month, excluding November and December; this benefit is subject to change.

• Comprehensive benefit coverage available globally.

• Paid Parental Leave, with structure varying based on regional and government requirements.

• Extensive adoption and fertility support.

• Competitive time off policies on a global scale.

• Opportunities for personal and professional development.

• Autonomy within a dynamic and entrepreneurial work environment.

• Resources focused on employee wellbeing.

• Wellness allowance provided.

• Complimentary mindfulness app membership.

• Wellness Wednesdays initiative.

• Global Volunteer Day participation.

• Company non-profit matching program.

• Three volunteer days off per year.

• Monthly talent development and cross-functional collaboration meetings.

• Regular All Hands meetings followed by group gatherings.

• Dedicated employee ambassadors through Key Contributors & Culture Committees.

• The Keyfactor Alliance Program supporting DEIB initiatives.