Project Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the complete delivery process for assigned client events, starting from post-sale handover and kickoff, progressing through go-live and onsite delivery as necessary, and concluding with post-event closeout.

• Develop and uphold project plans, milestones, responsibilities, dependencies, risks, timelines, and status communications for clients.

• Act as the main operational contact for clients during the implementation phase.

• Provide guidance to clients on Grip platform configuration, event preparation, data readiness, attendee engagement, matchmaking, content, and activation strategies.

• Facilitate client project meetings, document decisions and actions, manage follow-ups, and communicate progress updates.

• Oversee project scope in accordance with Statements of Work and manage change requests in collaboration with Commercial and Customer Success teams.

• Collaborate with Customer Success, Solutions/Integrations, Product, Support, Engineering, Sales, and Finance teams.

• Work in partnership with technical and integration teams on event data, imports, integrations, testing, and platform configuration.

• Identify and manage project risks, escalate issues, and drive resolutions effectively.

• Conduct quality checks and readiness assessments prior to the event launch.

• Monitor project time, delivery efforts, and metrics to ensure efficiency and identify risks to delivery margins.

• Document project insights and enhance delivery processes, templates, standards, and scalable methods of operation.

• Attend client events in person and represent Grip in a professional manner.

⛳️ Requirements

• A minimum of 5 years of experience in project management, implementation, event operations, customer delivery, or client services.

• Experience in implementing or supporting event technology, SaaS platforms, registration systems, event applications, networking solutions, or similar digital-event products is highly preferred.

• Capability to manage multiple client projects concurrently in a fast-paced, deadline-oriented environment.

• Excellent client-facing communication skills.

• Confidence in leading meetings, challenging vague requirements, setting expectations, and navigating difficult conversations constructively.

• Comfort in working with event data, registration platform configuration, native integrations, imports, testing, and technical teams.

• Familiarity with ETL processes, APIs, CRM systems, or third-party integrations is a significant advantage.

• Willingness to travel extensively and attend client events regularly in person.

• Ability to work remotely from the United Kingdom.

🏝️ Benefits

• Significant travel opportunities to client events across North America and internationally.

• Exposure to a globally operating company and a leading AI-powered Event Engagement Platform.

• Client-facing experience across various formats including Virtual, Hybrid, and Live events.