Project Lead, Client Onboarding

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the comprehensive onboarding process for various healthcare clients into coding and billing services.

• Collect setup information and facilitate client and internal meetings to establish data interfaces and billing systems.

• Collaborate with vendor partners to guarantee a seamless transition to Client Success and Service Delivery teams following the go-live phase.

• Lead cross-functional teams through onboarding projects lasting from 1 to 3 months.

• Act as the primary point of contact for clients during the onboarding process.

• Manage project timelines, tasks, and communications to ensure timely delivery.

• Identify and escalate issues while driving resolution with both internal and external stakeholders.

• Conduct client meetings to address any onboarding concerns.

• Ensure accurate setup of coding, billing, and reporting services.

• Gather and validate client data for system configuration.

• Anticipate client requirements, evaluate risks, and implement proactive solutions.

• Keep track of onboarding status updates and share them as necessary.

• Enhance onboarding strategies, workflows, and processes.

• Facilitate monitoring post-go-live and assist in the implementation transition.

• Engage in special projects and perform other assigned tasks.

⛳️ Requirements

• Bachelor’s Degree.

• A minimum of five (5) years of relevant project management experience.

• Proficient oral and written communication abilities.

• Experience in managing multiple projects simultaneously.

• Fundamental understanding of Revenue Cycle Management, particularly in coding and billing.

• Familiarity with project management tools and software.

• Strong skills in strategic thinking, complex project implementation, and process development.

• Proficient in word processing, spreadsheets, databases, and presentation software.

• Excellent management-level oral, written, and interpersonal communication skills.

• Strong skills in developing and delivering presentations.

• Effective decision-making, time management, and organizational abilities.

• Capability to apply business process insight to improvement projects with measurable outcomes.

• Ability to influence, negotiate, and lead across various internal constituencies.

• Competence to meet deadlines and deliver results within target dates.

• Ability to establish trust and credibility at all organizational levels.

• Skilled in communicating with internal and external stakeholders, including executives.

• Proficient in coordinating project implementations with a diverse range of stakeholders.

• Capability to troubleshoot, take initiative, and focus on innovative solutions.

• Ability to exercise sound judgment.

• Competence in appropriately handling sensitive and confidential information.

• Ability to initiate and maintain professional relationships.

• Flexibility to work in a collaborative and fast-paced environment.

• Skillful in communicating with diverse personalities in a tactful, mature, and professional manner.

🏝️ Benefits

• Performance-based incentive plan.

• Discretionary incentive bonus in accordance with company policies.

• Referral bonus opportunity.