Onboarding Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• Take ownership of the entire onboarding process for global Payment Service Providers (PSPs).

• Oversee the collection, verification, and submission of corporate due diligence (KYC/KYB) packages, merchant applications, and regulatory documents to acquirers and payment partners.

• Monitor and manage internal onboarding queues, handle high-volume requests, eliminate bottlenecks, and ensure smooth operational workflows.

• Collaborate with Legal and Finance to assess fee schedules, rolling reserves, settlement terms, and contractual obligations.

• Utilize AI tools, such as Claude, to automate document processing, synthesize contracts, extract fee structures, and expedite compliance packet creation.

• Coordinate demonstrations, sandbox testing, payment flow validations, and credential setups with Product and Engineering teams.

• Maintain organized documentation for supplier contacts, fee matrices, and account details.

• Facilitate the transfer of live, fully onboarded providers to internal account and operational teams.

• Keep abreast of local market requirements, compliance standards, and emerging payment technologies to ensure onboarding documentation meets vendor criteria.

• Report directly to the Head of Payment Product.

⛳️ Requirements

• 3–5 years of specific experience in PSP onboarding within the iGaming industry.

• Experience with offshore markets is essential.

• Extensive, hands-on experience in navigating complex corporate structures.

• Proven experience in gathering due diligence documentation and meeting strict acquirer compliance standards.

• Demonstrated ability to manage a substantial onboarding pipeline across multiple brands and entities simultaneously without compromising accuracy or speed.

• Keen attention to detail when reviewing payment agreements, pricing structures, and financial terms.

• Exceptional written and spoken English skills.

• Ability to effectively coordinate between third-party compliance teams, internal legal departments, and technical stakeholders.

• Willingness to travel occasionally, e.g., to Malta.

• Prepared to attend approximately 2 key industry conferences per year.

🏝️ Benefits

• A truly global remote working environment with colleagues from around the world.

• 28 days of paid time off in addition to public holidays.

• Additional employee benefits if based in Cyprus.

• A people-first culture that values ambition, integrity, and genuine collaboration.

• A fast-paced environment driven by innovation, curiosity, and a shared passion for technology.