Project Coordinator, French and English Speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide consistent updates to the Consulting Support Manager regarding project advancements, obstacles, and successes.

• Monitor project progress, identify and address risks and issues, and ensure timely delivery within budget to meet client satisfaction.

• Manage assigned internal and external projects or oversee specific project tasks from start to finish.

• Configure projects in OpenAir, including associated tasks and planned hours.

• Monitor project advancements and ensure that project hours are accurately logged.

• Proactively determine and execute coordination tasks, foreseeing and resolving potential challenges.

• Deliver consistent project status updates to the Lead Consultant.

• Assist in client relationship management while providing professional, prompt, responsive, and accurate service.

• Handle client communications related to logistics, participant bookings, and project updates.

• Coordinate delivery schedules and timelines.

• Schedule participant sessions and document details in project records and trackers.

• Dispatch participant communications and preparatory materials.

• Collaborate with TechOps for implementation and product management.

• Execute product management tasks, including setup, invitations, response tracking, and report generation when possible.

• Organize in-person and online assessments, workshops, proctoring, and other delivery components.

• Manage communications and reports post-delivery.

• Assist in defining project scope and objectives, considering technical feasibility and associated costs.

• Aid in project system management, revenue oversight, invoice preparation, and tracking.

• Maintain precise records of OpenAir projects, users, clients, invoicing, and revenue recognition.

• Execute revenue recognition and invoicing in OpenAir where applicable.

• Coordinate resources for client projects with the Project Lead and Lead Consultant.

• Schedule and confirm sessions with participants and consultants.

• Issue Statements of Work (SOWs) and Purchase Orders (POs) for associates.

• Organize materials, flights, and accommodations as necessary.

• Maintain regional internal materials and knowledge management records in OpenAir, Salesforce, and SharePoint.

• Review materials, documentation, and reports for accuracy, clarity, and professionalism.

• Collect, compile, analyze, and securely manage confidential client information.

• Oversee consultant reports, coordinate quality assurance and proofreading, and issue reports in accordance with SLA requirements.

• Engage in project reviews and identify opportunities for process enhancements.

• Support other regional or global client projects while participating in knowledge sharing and cross-training.

• Undertake additional tasks to ensure effective service delivery to both internal and external clients.

⛳️ Requirements

• Must be fluent in both English and French.

• Prior experience in a project management setting is preferred.

• Education or certification in project management is advantageous.

• Proficient in web-based project management tools, such as MS Project or Jira.

• Strong IT skills with a capacity to quickly learn new systems.

• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams.

• Previous experience in the talent management sector is a plus, but not mandatory.

• Ability to work collaboratively, multitask, and prioritize workloads for oneself and others.

• Customer-oriented with an ability to provide prompt, respectful, and empathetic service.

• Strong problem-solving abilities, including root-cause analysis and escalation when necessary.

• Skills in prioritization and planning.

• Strong communication capabilities.

• Relationship-building and teamwork aptitude.

• Keen attention to quality, accuracy, and completeness.

• Capacity to work with urgency and meet service and productivity expectations.

• Willingness to learn new systems, platforms, products, and processes.

• Adaptability to new tasks, situations, challenges, and methodologies.

🏝️ Benefits

• Remote work arrangement.

• Full-time employment.