Project Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist one or more Project Managers or Account Managers in conducting market research studies.

• Manage project administration from initiation through monitoring, documentation, invoice preparation, reconciliation, and completion.

• Extract and compile participant lists from L&E's database.

• Establish and oversee client-specific online research platforms.

• Request W-9 forms for participant incentives amounting to $2,000 or more.

• Aid the PM in supervising the recruiting team by providing guidance, updates, and approving time entries.

• Communicate schedule adjustments, cancellations, and replacements to the onsite team.

• Update daily project progress reports and ensure accuracy in recruitment and quota tracking.

• Review scheduled participants to verify study qualifications and quotas.

• Document recruiter performance feedback for end-of-project assessments.

• Maintain communications with internal teams and clients, addressing inquiries on behalf of the PM.

• Act as the primary point of contact during the PM's absence.

• Manage a dedicated project phone line and inbox as necessary.

⛳️ Requirements

• Minimum of 1 year of administrative experience (required).

• Experience in customer service (preferred).

• Experience in mentoring, training, or onboarding colleagues (preferred).

• Familiarity with remote work environments (preferred).

• Knowledge of the market research industry is advantageous.

• Proficiency in Microsoft Excel, including formulas, sorting and filtering, VLOOKUP/XLOOKUP, and pivot tables.

• Competence in Microsoft Word, Outlook, Teams, basic accounting, Google Suite, cloud storage, and shared file systems.

• Ability to learn and utilize new software and research platforms, such as Qualtrics, Forsta/Decipher, AYTM, and Discuss.io.

• Capability to adapt to new technologies, including emerging AI tools.

• Skill in managing multiple projects with conflicting deadlines while ensuring attention to detail.

• Reliable high-speed internet/broadband connection.

• Consistent and dependable phone service.

• Attend weekly and monthly team meetings and engage in company initiatives.

• Complete training course assignments assigned by HR/IT.

• Comply with ISO/IEC 27001 and ISO 20252 standards.

🏝️ Benefits

• Windows-based PC provided to all full-time employees.

• Remote work arrangement available.

• Equal opportunity and inclusive work environment.

• Opportunities for advancement into the Senior Project Associate designation.

• Training and mentoring opportunities offered.