Project and Governance Analyst III – Store Channel

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee governance for initiatives aimed at enhancing operational efficiency and advancing the Sales Force journeys within the Store Channel, from identifying pain points to evaluating action plans and outcomes.

• Analyze operational processes and journeys to pinpoint areas for improvement, determine root causes, address bottlenecks, and simplify complexities.

• Organize, prioritize, and oversee action plans in collaboration with partner areas, ensuring clarity regarding responsibilities, deadlines, deliverables, and subsequent steps.

• Engage and coordinate diverse stakeholders, linking business units with Sales Force, Communications, Brand Experience, and Technology.

• Direct governance rituals to monitor the advancement of initiatives, ensuring that strategic goals are effectively translated into actionable steps.

• Transform analyses, insights, and project status reports into executive materials that aid leadership in decision-making processes.

• Collaborate with Technology on the enhancement of the App Rotinas GB, aligning business needs with opportunities for improvement in the digital tools utilized by the Sales Force.

• Monitor operational efficiency metrics and the outcomes of initiatives, such as decreases in time, support requests, and journey complexity.

• Recognize ongoing improvement opportunities and take the initiative to resolve problems proactively.

• Ensure alignment and advancement of initiatives with all involved areas, maintaining a holistic view of Store Channel journeys.

⛳️ Requirements

• Proven experience in project management and/or governance, process enhancement, or operational efficiency.

• Background in retail, ideally with experience in the Store Channel or Sales Force operations.

• Demonstrated experience in leading projects that involve multiple areas and stakeholders.

• Proficient in structuring problems, identifying root causes, proposing solutions, and driving actionable plans.

• Strong communication skills with the ability to connect with diverse audiences across various levels of seniority.

• Hands-on, organized, proactive, and focused on execution.

• Solid analytical skills for monitoring indicators, uncovering opportunities, and assessing results.

• Capability to create presentations and executive materials for oversight and decision-making.

• Intermediate proficiency in Excel and presentation software.

• Preferred: experience with digital products, process transformation, or collaboration with Technology.

🏝️ Benefits

• Medical and dental insurance.

• Medication support.

• Health allowance for family members.

• Complimentary psychotherapy sessions.

• Telemedicine and second medical opinion services.

• Complimentary flu vaccinations.

• Health and wellness initiatives.

• Meal vouchers or on-site dining options (depending on work model).

• Food allowance.

• Holiday food vouchers.

• Gym and fitness studio memberships.

• Home office allowance (for hybrid and remote work models).

• Pet health coverage.

• Paid day off on birthdays.

• Up to 40% discount on our products.

• Employee association benefits (including agreements and partnerships with multi-brand stores, TotalPass gyms, courses, and more).

• Travel and accommodation support.

• Childcare assistance.

• Child nutrition credits.

• Nanny subsidies.

• Assistance with school supplies.

• Legal, psychological, and social guidance.

• Support for non-traditional parents.

• Extended parental leave (180 days for mothers and 120 days for fathers).

• Transport vouchers and parking (for hybrid and on-site models).

• Life insurance coverage.

• Bereavement support for the loss of parents.

• Private pension plan.

• Payroll-deductible loans.