Programme Coordinator, Salesforce – Events

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assume daily responsibility for the shared programme inbox and respond swiftly to inquiries.

• Handle questions from programme participants and external contacts regarding event details, joining instructions, Teams links, and practical concerns.

• Address internal colleagues and relationship teams regarding programme membership and the addition of new participants.

• Redirect complex inquiries to the relevant programme team member while maintaining ownership of follow-up and resolution.

• Utilize established guidelines, standard responses, and processes to ensure a uniform experience.

• Recognize recurring inquiries and assist in the development of FAQs, templates, or process enhancements.

• Keep precise programme records in Salesforce.

• Verify programme inclusion, create new contacts, and assist in adding suitable individuals.

• Update contact details, marketing consent records, and programme and campaign information.

• Assist with audience reviews and identify contacts that need further action or data updates.

• Generate and maintain accurate attendee lists, including organization and role information.

• Keep attendee lists up to date as registrations and cancellations occur, and distribute revised lists.

• Aid in pre-event administration and address participant inquiries.

• Coordinate with internal teams and suppliers regarding straightforward event logistics.

• Update Salesforce campaigns and attendee statuses following events.

• Compile and share participant feedback with the programme team.

• Address outstanding audience and data administration tasks that arise from events.

• Assist with follow-up inquiries from participants and internal stakeholders.

⛳️ Requirements

• Strong administrative and organizational abilities, with exceptional attention to detail.

• Proficient in managing a shared inbox and responding professionally to both internal and external stakeholders.

• Comfortable working with databases, CRM systems, and handling large volumes of audience information.

• Capable of managing multiple requests and priorities independently, ensuring tasks are completed.

• Excellent written communication skills and confidence when interacting with senior stakeholders and clients.

• Proactive mindset, with the ability to identify issues and resolve straightforward inquiries without needing constant guidance.

• Previous experience with Salesforce, especially in managing contacts, marketing preferences, and campaigns.

• Candidates must be legally authorized to live and work in the location where the position is based, without requiring employer sponsorship.

🏝️ Benefits

• Potential for contract extension.

• Remote work setup.

• Occasional on-site support at London events may be requested on an ad hoc basis.