Program Operations Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of project timelines, milestones, recurring tasks, deadlines, and follow-ups.

• Oversee onboarding timelines for new initiatives.

• Elevate strategic, financial, or client-sensitive matters to department leadership as necessary.

• Act as the primary operational contact for third-party logistics and fulfillment partners on a daily basis.

• Address inventory inquiries, discrepancies, adjustments, and escalations.

• Supervise receiving operations and resolve issues related to inbound inventory.

• Manage fulfillment, shipping, backorder, and delivery problem resolutions.

• Collaborate with internal Logistics and Production teams to tackle operational challenges.

• Track recurring fulfillment issues and pinpoint opportunities for process enhancements.

• Organize schedules for monthly, quarterly, and annual client meetings and program deliverables.

• Monitor post-meeting action items and ensure that commitments are fulfilled.

• Function as a central hub for operational coordination within the Strategic Programs team.

• Collaborate with Sales during transitions and onboarding of new programs.

• Manage rental requests, availability, timelines, shipping, and returns.

• Resolve operational issues related to rentals.

• Maintain and update rental program procedures and documentation.

• Enhance operational SOPs and recurring workflows.

• Document new processes as programs and responsibilities develop.

• Identify inefficiencies and propose practical improvements.

⛳️ Requirements

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.

• 3–5+ years of experience in project management, program operations, account operations, production, e-commerce operations, fulfillment, promotional products, or a related area.

• Strong project management, organizational, and time-management capabilities.

• Proven ability to handle multiple projects, orders, deadlines, and stakeholders concurrently.

• Exceptional attention to detail and follow-through.

• Excellent written and verbal communication skills.

• Capacity to proactively identify issues and take initiative to drive them toward resolution.

• Ability to work during US operating hours.

• Experience in maintaining project schedules, order documentation, and recurring operational workflows.

• Familiarity with project or order management platforms such as CommonSku.

• Comfortable engaging directly with suppliers, vendors, warehouses, and fulfillment partners.

• Experience in managing purchase orders and supplier production is advantageous.

• Background in inventory management, fulfillment, shipping, or 3PL operations is a plus.

• Experience in e-commerce or online retail is beneficial.

• Knowledge of branded merchandise, promotional products, print, apparel, or related industries is a plus.

• Experience with enterprise or B2B client programs is advantageous.

• Background in client onboarding and implementation is a plus.

• Familiarity with U.S. and Canadian operations is a plus.

🏝️ Benefits

• Competitive salary packages within the industry.

• Permanent remote work setup.

• Company-provided equipment.

• Government Mandated Benefits Employer Share.

• Internet stipends available upon regularization.

• HMO Coverage upon regularization (with an option to enroll as early as Day 1).

• PTO credits and service incentive leaves.

• Major company live events in spring and winter.

• Monthly virtual employee appreciation events.

• Access to company-sponsored career skills training courses.

• A company culture dedicated to your personal and professional development.