Program Manager, Human Data Operations

This is a fully remote position, open to applicants in Utah.

📋 Description

• Lead the implementation of intricate AI safety, evaluation, human data, and red teaming initiatives.

• Oversee the complete delivery process from the handoff of contracts and intake through staffing, execution, quality review, and customer approval.

• Assemble and manage project teams, including clinical and specialized subject-matter experts.

• Develop project plans, staffing strategies, timelines, communication schedules, and risk mitigation strategies.

• Track project performance, utilization, throughput, quality metrics, and budget adherence.

• Utilize clinical judgment in project design, expert consultation, quality assessment, and escalation choices.

• Manage client expectations and delivery timelines throughout the project lifecycle.

• Facilitate internal project meetings, status evaluations, and client-facing reporting.

• Set quality benchmarks and implement quality controls and QA procedures.

• Create scalable operational frameworks that enhance project visibility, quality, throughput, and efficiency.

• Convert client requirements into actionable delivery strategies.

• Coordinate cross-functional groups across Human Data, QA, Engineering, Product, Research, Customer Success, and clinical/domain experts.

• Predict capacity needs and assist in business growth alongside executives and functional leaders.

• Identify operational bottlenecks, process deficiencies, growth opportunities, and systemic enhancements.

⛳️ Requirements

• MD degree is mandatory.

• Must possess a Utah medical license or have familiarity with Utah practice laws.

• Medical training and clinical judgment relevant to AI safety, evaluation, and human data initiatives.

• Skills in program management and operational execution.

• Experience overseeing complex service operations with distributed teams of experts, annotators, reviewers, red teamers, contractors, and quality assurance staff.

• Background in designing or managing annotation workflows, QA processes, expert-driven data initiatives, clinical programs, research projects, or similar complex operations.

• Understanding of, or willingness to gain expertise in, AI evaluation, red teaming, and human-in-the-loop concepts.

• Comfort with high-stakes, sensitive topics including AI safety, healthcare, mental health, red teaming, and trust & safety.

• Ability to communicate effectively across project plans, status updates, and escalation pathways.

• Experience in delivering intricate programs within operational, clinical, research, healthcare, technology, or related sectors.

• Experience in AI safety, LLM evaluation, healthcare technology, clinical AI, or trust & safety operations is a significant advantage.

🏝️ Benefits

• Opportunity to convert to full-time based on business requirements, program development, and mutual compatibility.