Program Operations Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Initiate and oversee client lead generation initiatives, ensuring precise setup, configuration, and timely execution.

• Assess program pacing and performance to guarantee that objectives, timelines, and deliverables are achieved.

• Monitor operating expenses and profit margins while providing regular updates to leadership.

• Evaluate lead delivery, asset readiness, targeting criteria, and program specifics for quality assurance.

• Coordinate special campaign requirements, including advanced targeting and customized delivery needs.

• Maintain comprehensive documentation for program specifications, handoffs, workflows, and recurring processes.

• Analyze RFP requests and prepare quote inputs based on specifications, targeting, inventory, and operational feasibility.

• Collaborate with Sales, Client Success, Operations, Finance, and external stakeholders to clarify specifications and identify potential delivery risks.

• Generate daily and weekly program metric reports, highlighting trends, risks, and areas for improvement.

• Aggregate, reconcile, and report monthly billing information to support precise invoicing.

• Act as a primary liaison for internal teams and external partners regarding assigned programs.

• Provide updates, recommendations, and risk notifications; document decisions, ownership, and follow-up actions.

• Assist in onboarding new external relationships, facilitating kickoff communications, documentation, and access setup.

• Assess workflows, tools, and documentation to identify shortcomings and propose scalable process enhancements.

• Minimize manual efforts, enhance visibility, and share workflow best practices across the Operations team.

⛳️ Requirements

• Bachelor’s degree in marketing, communications, business, or a related discipline, or equivalent professional experience.

• Over 3 years of experience in program coordination, operations, campaign management, media operations, sales support, or a related position.

• Exceptional organizational skills for managing multiple programs, deadlines, requirements, and stakeholder expectations.

• Strong written and verbal communication abilities.

• High level of attention to detail when assessing campaign requirements, quote inputs, reporting data, billing specifics, and delivery expectations.

• Robust analytical and problem-solving capabilities.

• Experience in documenting processes, enhancing workflows, creating templates, or minimizing manual tasks.

• Capacity to work cross-functionally with Sales, Client Success, Finance, Operations, and external partners.

• Ability to operate independently with general guidance, exercise sound judgment, and escalate risks or challenges when necessary.

• Familiarity with digital marketing, lead generation, campaign tracking, CRM systems, reporting tools, or RFP workflows is preferred.

• Must possess a functioning laptop/PC, internet access, and a backup connection.

• Must be currently authorized to work in the Philippines and maintain that authorization throughout employment.

• Employer work visa sponsorship and support are not available.

• Pre-employment screening is required.

🏝️ Benefits

• Opportunities for career advancement through mentorship programs, leadership academies, and chances to influence company culture and DEI initiatives.

• Flex Fridays, enabling adjustments to the 40-hour workweek for a full or half day off on Fridays.

• A remote-first culture with the option to work from home.

• 14 days of annual paid time off.

• Regular holidays as declared by the Philippine government.

• An additional 5 paid time-off days after 1 year of service.

• Statutory benefits in the Philippines: SSS, PhilHealth, and HDMF.

• Corporate HMO Plan available for all full-time PH employees after two months of employment.

• Monthly rice subsidy in accordance with government guidelines.

• Wellness benefit through the Headspace app.

• Bonus for participating in the monthly speaker series.