Program Manager, Risk & Compliance

This is a fully remote position, open to applicants in United States.

📋 Description

• Revise systems to assess vendors in line with client risk tiers, insurance criteria, and compliance regulations.

• Convert customer risk and insurance criteria into platform rules, workflows, and communications.

• Create reusable templates, policies, endorsement libraries, and guides.

• Enhance requirements and workflows to ensure vendors adhere to client standards.

• Monitor, document, and report compliance with insurance requirements defined by customers.

• Evaluate requests for exceptions to insurance requirements and assist in the client exception review processes.

• Collaborate with the Services Team on vendor enrollment and the assessment of requirements.

• Provide resources, playbooks, and best practices for property teams.

• Examine vendor contracts for insurance, indemnity, and hold-harmless clauses.

• Work alongside customer legal counsel to negotiate advantageous contract terms.

• Create protocols for non-standard terms in vendor agreements.

• Ensure contracts comply with regulatory and state-specific standards.

• Partner with CX, Product, and Ops to align platform logic and communications with client requirements.

• Act as an internal expert on vendor credentialing and insurance prerequisites.

• Educate property managers and vendors on best practices and updates in processes.

• Collaborate with insurance carriers to enhance the verification of certificates of insurance.

• Present risk metrics and compliance trends to executive leadership.

• Assist sales teams during client presentations and responses to RFPs.

• Analyze data to recommend improvements in workflows, rules, and resources.

• Generate reports on vendor compliance rates, trends in exceptions, and exposure metrics.

• Analyze vendor incident data and establish benchmarking metrics for managing vendor risk.

⛳️ Requirements

• Over 5 years of experience in commercial insurance, particularly in commercial lines brokerage, risk management, insurance compliance, or contractor/vendor credentialing.

• Experience ideally in serving clients within property management, construction, or real estate sectors.

• Active Property and Casualty (P&C) License.

• Proficient in reviewing a large volume of certificates of insurance.

• Ability to identify missing additional insured endorsements, insufficient limits, and incorrect waiver of subrogation language.

• Extensive knowledge of commercial insurance products and coverages, including general liability, workers’ compensation, professional liability, umbrella/excess, and auto liability.

• Skilled in risk assessment frameworks, credentialing or contract management platforms, and tracking insurance certificates.

• Experience supporting or implementing risk management frameworks for large enterprise clients.

• Capable of designing repeatable, documented processes for high-compliance or regulated workflows.

• Exceptional written communication abilities.

• Strong strategic thinking and analytical skills.

• Competent in executing tasks in a fast-paced, dynamic environment.

• Entrepreneurial mindset and readiness to take ownership in a startup setting.

🏝️ Benefits

• Flexibility to work remotely.

• Opportunity to apply technical expertise on a large scale.

• Engage with systems that assist hundreds of property management companies in enhancing vendor risk management.