Program Manager – Partner Enablement

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and enhance the Partner Enablement Charter in alignment with the objectives of the Forward Partner Program and the priorities of Channel leadership.

• Oversee the partner onboarding and certification curricula across various tracks including Sales, Technical Pre-Sales, Deployment and Implementation, and Operator and MSP.

• Create individual certifications and company designations, including a higher readiness standard for “Powered by Forward” MSPs.

• Align learning paths with partner tiers, designation prerequisites, and program incentives.

• Develop recertification initiatives and quarterly refresh programs while monitoring certification statuses through LMS, CRM, and Partner Portal systems.

• Tailor messaging, discovery guides, use-case scenarios, customer testimonials, and deal support materials for partner audiences.

• Organize technical learning sessions covering NQE, the Forward API, integrations, Essential Updates courses, customer engagement runbooks, QBRs, and escalation methods.

• Collaborate with subject matter experts to create hands-on labs, graded capstone projects, scoring rubrics, and assessment standards.

• Manage partner learning pathways, content categorization, and governance within the LMS.

• Conduct live and virtual boot camps, certification cohorts, launch webinars, and partner events.

• Evaluate metrics such as certification, designation, revenue, partner coverage, pipeline, deal registration, win rates, service attachment, delivery quality, SLA compliance, and customer satisfaction.

• Utilize partner satisfaction surveys and stakeholder feedback to enhance programs on a quarterly basis.

• Launch all four tracks and assist the initial partners in achieving designated certifications within the first year.

⛳️ Requirements

• 7–10 years of experience in Partner or Channel Enablement, Sales Enablement, or Revenue Enablement, with at least 3 years focused on enabling channel partners, systems integrators, or MSPs.

• Proven track record in facilitating complex, multi-stakeholder deals and developing tiered partner certification programs that include hands-on labs and graded assessments.

• Technical fluency in networking or security sufficient to scope labs and capstone projects in collaboration with Technical Services and evaluate content quality; direct lab development is not mandatory.

• Excellent facilitation and executive communication skills, including experience in engaging with partner executives.

• Proficient in Salesforce and LMS analytics; familiarity with Absorb or similar learning platforms is preferred.

• Capability to take initiative, navigate uncertainty, and manage shifting priorities in a dynamic environment.

• A results-oriented approach focused on measurable partner selling and delivery outcomes, coupled with the discernment to reuse existing content and prioritize new development where it adds value.

• Understanding of MSP and managed services business models is an advantage.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work opportunities.

• Professional development and continuous learning programs.

• Collaborative and innovative work environment.