Program Manager III – Cell Lab, GMP

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Cultivate and maintain client relationships while ensuring timely achievement of program objectives.

• Supervise the coordination and management of programs, including schedules, budgets, targets, and project updates.

• Act as the main point of contact between clients, business development, and project teams.

• Collaborate with laboratory management to guarantee that deliverables align with customer expectations and financial obligations.

• Engage in negotiations and make immediate decisions with clients.

• Ensure adherence to company and project management standards across various departments.

• Provide internal consultancy on project management challenges and identify areas for process and efficiency enhancements.

• Serve as the primary liaison for operational personnel of major clients and manage extensive study programs.

• Organize regular client-facing and internal meetings.

• Coordinate client visits alongside Business Development and Lab Operations management.

• Support and lead the program governance framework.

• Oversee the coordination of complex stability launches.

• Manage FTE projects, which include setup, monitoring, and completion phases.

• Prioritize client projects effectively.

• Create and distribute project status trackers and review the outputs.

• Assess and escalate project risks while soliciting feedback.

• Prepare forecasts for large FTE programs, monitor utilization and expenditures, and adjust priorities accordingly.

• Oversee contract processes and the renewal of client project contracts in collaboration with Business Development and stakeholders.

• Generate new opportunities from existing clients.

• Train and mentor Program Manager I and Program Manager II.

• Respond to client inquiries and spearhead client communications.

• Manage client expectations and program deliverables in conjunction with Laboratory Operations management.

• Serve as the primary liaison between client management teams and Laboratory Operations.

⛳️ Requirements

• Bachelor's degree or equivalent relevant formal academic or vocational qualification.

• Over 7 years of relevant experience, or a combination of education, training, and experience.

• Strong understanding of science and/or business principles.

• Proven experience in FTE project management, with a focus on financial responsibilities such as forecasting FTE strongly preferred.

• In-depth knowledge of GMP regulations is preferred.

• Excellent verbal, written, and presentation skills.

• Exceptional time management, planning, and organizational abilities.

• Strong analytical skills demonstrated through past experiences.

• Proven track record of compliance with established procedures and policies.

• Ability to effectively manage multiple tasks in a high-pressure environment.

• Extensive experience and knowledge in project management.

• Strong skills in client relationship management.

• Capability to work collaboratively with multi-level teams.

• Ability to thrive in a fast-paced and undefined environment.

• Strong negotiation capabilities.

• Must be legally authorized to work in the United States without sponsorship.

• Must pass a comprehensive background check, including drug screening.

• Ability to communicate, comprehend, and exchange ideas with diverse groups of individuals.

• Ability to work upright and stationary for the typical duration of working hours.

• Proficiency in using and learning standard office equipment and technology.

• Ability to perform successfully under pressure while managing multiple projects or activities.

• May require travel.

🏝️ Benefits

• Support for health and wellbeing.

• Accessibility services and accommodations for applicants with disabilities.

• Resources for career goals and professional development support.

• Potential travel opportunities.