Program Manager, Human Data Operations

This is a fully remote position, open to applicants in Utah.

📋 Description

• Oversee the comprehensive execution of intricate AI safety, evaluation, human data, and red-teaming initiatives.

• Take ownership of the entire delivery process from contract handoff and intake through to staffing, execution, quality assessment, reporting, and customer approval.

• Act as the operational leader for designated delivery teams.

• Develop project timelines, staffing frameworks, communication strategies, and risk management plans.

• Facilitate collaboration among cross-functional teams, including experts, annotators, reviewers, red team members, contractors, QA staff, researchers, engineers, and data scientists.

• Track project performance, utilization rates, throughput, quality metrics, and budget adherence.

• Manage customer expectations, delivery timelines, status updates, and customer-facing reporting.

• Establish quality benchmarks, controls, annotation methods, and auditable QA systems.

• Create scalable operational frameworks that enhance project visibility, quality, throughput, and efficiency.

• Collaborate with pre-sales and customer-facing teams to convert requirements into actionable delivery strategies.

• Assist in capacity planning, business expansion, customer growth, and operational enhancements.

• Align Human Data, QA, Engineering, Product, Research, and Customer Success teams.

• Report directly to the Co-Founder/Chief Innovation Officer.

⛳️ Requirements

• Over 5 years of experience in program management, project delivery, operations leadership, or similar roles.

• Proven track record in managing large-scale human data, annotation, evaluation, trust & safety, research operations, or expert-driven workflows.

• Experience in leading distributed teams comprising contractors, reviewers, annotators, experts, or QA personnel.

• Background in managing customer-facing programs with executive-level stakeholders.

• Experience in startup or fast-paced growth environments.

• PMP, PgMP, CAPM, Agile, Scrum, Lean, or equivalent project management certification is highly desirable.

• Familiarity with AI safety, LLM evaluation, red teaming, human-in-the-loop systems, or trust & safety operations is preferred.

• Experience in developing scalable operational systems and quality management processes is advantageous.

• Comfortable working with sensitive topics such as AI safety, red teaming, and trust & safety.

• Ability to convert ambiguous customer and operational requirements into actionable delivery plans.

• Skilled in coordinating distributed expert workflows and managing customer expectations.

• Strong operational discipline, judgment, proactive risk assessment, and effective cross-functional communication.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work opportunities.

• Professional development and growth opportunities.

• Supportive team culture focused on innovation and collaboration.