Senior Program Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Comprehend the criteria for organizational success by collaborating with Product divisions.

• Create release plans and customer narratives.

• Monitor releases throughout the entire Software Development Life Cycle (SDLC).

• Present plans to customers.

• Develop feedback channels from customers back into the SDLC.

• Partner with teams to coordinate critical releases and retention metrics for Commerce.

• Work with leaders to establish release metrics.

• Construct and uphold source-of-truth dashboards, Commerce-specific views, and track blockers/risks.

• Lead initiatives that span across Product, Engineering, Customer Success, Support, Marketing, and RevOps to enhance activation, retention, and customer sentiment.

• Convert Commerce priorities into organized programs with designated owners, timelines, and quantifiable outcomes.

• Contribute to the planning processes for Commerce on a quarterly and annual basis.

• Set up and manage operational rhythms, including reviews, stand-ups, and post-mortems.

• Report on progress while ensuring alignment and accountability.

⛳️ Requirements

• Individual Contributor with 5-7 years of overall experience, particularly in Release Management, Product Analytics, or Risk Management within a fast-growing B2B SaaS organization.

• A minimum of 3-5 years of experience in cross-functional program work and mentoring team members.

• Previous experience collaborating closely with Product Management and/or Customer Success on customer experience, adoption, or retention initiatives.

• Strong analytical and data-driven mindset, adept at working with funnels, cohorts, retention metrics, experimentation, and conducting self-serve analysis (SQL/BI).

• Profound customer empathy, with experience in interpreting research, surveys, interviews, and support insights.

• Capability to think strategically for long-term planning while also focusing on execution and process enhancement.

• Exceptional program management abilities to navigate ambiguity, align stakeholders, and achieve results.

• Persuasive communicator who can effect change without direct authority and present effectively to senior leadership.

• Systems-oriented mindset, focused on creating scalable frameworks, processes, and feedback loops that are embraced across teams.

🏝️ Benefits

• Remote-first work environment.

• Equal Opportunity Employer.

• Global team spanning over 10 countries.