Program Manager, EPD Operations

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Take ownership and drive continuous enhancement of bug tracking, incident management, reliability, and escalation processes.

• Evaluate operational health metrics to uncover trends and areas for improvement.

• Create dashboards and reports utilizing Jira and Snowflake.

• Convert data into actionable insights and design as well as implement process modifications.

• Recognize process deficiencies and establish suitably scaled processes.

• Assist with planning initiatives and project monitoring across EPD.

• Conduct project status updates, leadership roadmaps, and priority assessments.

• Integrate systems, processes, and teams to streamline disconnected or conflicting efforts.

• Provide support for EPD initiatives that require structure or execution.

• Lead project retrospectives and pinpoint opportunities for future enhancements.

• Champion the ongoing refinement and simplification of business operating procedures.

⛳️ Requirements

• Proven experience as a Program Manager or Technical Program Manager coordinating stakeholders and cross-functional teams, especially with Engineering and Product.

• Background as a Program/Technical Program Manager in a remote startup environment.

• In-depth understanding of technical engineering settings, workflows, tools, and process friction.

• Experience managing operational health processes such as bug tracking, incidents, reliability, or escalations.

• Advanced data skills, including the capacity to build dashboards and reports in Jira and Snowflake.

• Proficient in interpreting data, spotting trends, and transforming insights into process modifications.

• Familiarity with supporting planning cycles, project tracking, and regular status, roadmap, and priority reviews.

• Comfortable navigating ambiguity and undefined deliverables.

• Tactical, execution-oriented mindset.

• Experience collaborating with Engineering, Product, and Design leadership.

• Capability to provide and receive constructive feedback and work autonomously.

• Excellent written and verbal communication skills, with a strong commitment to innovation and inclusivity.

• Knowledge of Agile methodologies and project management tools such as Jira, Notion, and GitHub.

• Familiarity with technical solutions, engineering practices, and the security and engineering lifecycle.

🏝️ Benefits

• Equity incentive plan.

• Variable commission for quota-based roles.

• Comprehensive health, vision, and dental benefits with no waiting period.

• Flexible remote-first work environment.

• Virtual and in-person social events.

• Corporate co-working program.

• Employer-funded retirement contributions matching employee contributions dollar-for-dollar, up to 0.75% of eligible compensation annually.

• Annual company retreat and team off-sites.

• $1,500 USD annually for professional development.

• Mentorship, coaching, and opportunities for internal promotion.

• Flexible paid time off.

• Company-owned laptop (Mac or PC).

• Monthly home internet reimbursement.

• $500 USD home-office customization allowance.

• Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents.