Program Manager – Employer-Sponsored Work/Life Universal Benefits Account (UBA) Programs

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Supervise the daily operations of Employer-Sponsored Work/Life Universal Benefits Account programs.

• Create and execute program policies, procedures, and guidelines in compliance with federal regulations and organizational standards.

• Collaborate with cross-functional teams to optimize processes and improve program effectiveness.

• Oversee reimbursement frameworks, subsidy distribution, utilization analysis, and payment processes.

• Offer guidance and support to participants, sponsors, and providers regarding eligibility, applications, and policies.

• Address inquiries and concerns from participants and providers.

• Develop monitoring systems and produce reports on program performance, compliance, subsidy utilization, participant demographics, and provider engagement.

• Establish communication channels for disseminating program information, updates, and announcements.

• Manage program budgeting, forecasting, and expenditure tracking.

• Assess and communicate childcare subsidy eligibility based on employee applications and relevant program guidelines.

• Design and distribute certification/invoice forms for childcare providers and employees.

• Review applications and necessary documentation, including OPM 1644 forms.

• Assist providers with Section IV of OPM 1644 forms for electronic funds transfer requests.

• Monitor the submission and processing of certification forms to ensure timely and accurate payments.

• Conduct policy research and analysis.

• Maintain program policies, procedures, guidelines, and documentation.

• Manage social media accounts and communication platforms.

• Provide administrative support to headquarters, including scheduling, reporting, and event/conference logistics.

• Perform market research and competitor analysis to identify growth opportunities and partnerships.

• Build and maintain relationships with government agencies, corporate partners, and industry associations.

• Lead the development of business proposals, presentations, and pitches for procurement opportunities.

• Collaborate with program management, operations, and technical teams on innovative solutions and service offerings.

• Facilitate brainstorming sessions and workshops for idea generation.

• Promote continuous improvement and develop new offerings to meet emerging market needs.

⛳️ Requirements

• Bachelor's degree in business administration, public administration, human resources, or a related field (Master's degree preferred).

• Proven experience in program management, ideally in benefits administration or human services.

• Strong knowledge of federal policies and regulations that govern benefits programs.

• Excellent organizational, analytical, and problem-solving abilities.

• Exceptional communication and interpersonal skills.

• Capability to collaborate effectively across diverse teams and stakeholders.

• Proficiency in data analysis and reporting tools.

• Demonstrated leadership skills.

• Ability to work independently in a fast-paced environment.

• Advanced proficiency in Excel, Access, Outlook, PowerPoint, and Word.

• Familiarity with Adobe Acrobat, data analytic tools, and Visio.

• Ability to quickly learn other business tools as required.

• Competency in using Microsoft Office and related business technologies.

• Qualified applicants will be considered without regard to protected characteristics.

• Candidates should submit the required criteria, resume/bios, salary expectations/rates, contact information, employment history, and educational credentials.

🏝️ Benefits

• Competitive Compensation.

• Group health insurance, which includes medical, dental, and vision insurance.

• Employer contribution of 50% towards employee-only premiums under the Health and Vision Plan.

• 401(k) Safe Harbor Retirement Savings Plan with employer matching contributions.

• Access to a personal financial planner.

• Vacation and paid time off (PTO).

• Two weeks of vacation/sick days.

• 10 federal government holidays.

• Pre-Tax Payment Programs.

• Flexible Spending Account (FSA) Plan.

• Purchasing Discounts & Savings Plan.

• Employee & Contractor Referral Bonus Program, offering payments of up to $5k after the referred new hire has been employed for 90 days.

• Performance incentives.

• Opportunities for professional connections, client interaction, leverageable experience, and thought leadership.

• Flexible work arrangements: employees have the option to work remotely.