Program Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as the main point of contact for pharmaceutical program(s).

• Oversee program(s) in accordance with the scope of work, established procedures, standard operating procedures, and budgetary constraints.

• Cultivate client relationships, establishing trust and rapport.

• Supervise daily program operations, including oversight of staff.

• Lead the performance responsibilities of teams and individual team members.

• Track and report program statistics and performance metrics.

• Raise issues that threaten delivery to contracted standards.

• Prioritize and manage both personal schedules and those of others.

• Collaborate cross-functionally with internal stakeholders on program operations.

• Assist in the analysis and composition of client reports and deliverables.

• Share program data, information, and insights with both internal and external customers.

• Engage in process and performance improvement initiatives alongside Hub Services leadership and client teams.

• Coordinate with stakeholders concerning program design, enhancements, and modifications.

• Travel occasionally and attend relevant meetings or conferences as required.

• Participate in interviewing, evaluating, and training employees.

• Provide both verbal and written feedback to team members based on reviews, metrics, quality assurance results, and observed behaviors.

• Ensure compliance with training deadlines, corporate policies, confidential data requirements, and standard operating procedures.

• Assist in identifying requirements, developing specifications, and conducting User Acceptance Testing as needed.

• Execute additional assigned tasks or projects.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent work experience.

• 4-6 years of experience in Reimbursement, Pharmaceutical Marketing, or Patient Services.

• Experience managing a team of Case Managers, Patient Service Representatives, or in a similar capacity.

• Proficiency in reporting on HUB metrics and relaying trends to clients.

• Proven leadership experience with a track record of success.

• Strong computer skills, including familiarity with Microsoft Office and internet applications.

• Exceptional verbal and written communication and presentation abilities.

• Robust analytical and problem-solving skills.

• Strong technical skills and experience with various CRM software platforms.

• Preference for candidates who can type at least 35 words per minute with 97% accuracy.

• Willingness to travel as necessary is preferred.

• Successful completion of a background check and, depending on the position, a drug screening.

🏝️ Benefits

• Medical, dental, and vision plans, including options eligible for HSA and FSA, with Valeris contributing to premium costs.

• Additional health support services, including telehealth and Employee Assistance Program (EAP) offerings.

• Company matching on Health Savings Account contributions.

• Complimentary Basic Life and AD&D coverage equivalent to your annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-sponsored Short-Term Disability coverage, with the option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan featuring a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave to enhance work-life balance.

• Nine paid holidays along with two floating holidays.

• Opportunities for career advancement in a company that encourages personal and professional growth.

• A challenging and stimulating work environment that fosters new ideas.

• An inclusive workplace with intentional efforts to promote diversity.

• A mission-driven and inclusive culture where work has a meaningful impact.