Program Manager

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Take full responsibility for the complete execution of assigned customer programs, from identifying opportunities to product commissioning.

• Develop, sustain, and advance comprehensive program schedules that encompass engineering, procurement, fabrication, assembly, testing, shipping, installation, and commissioning.

• Facilitate regular program cadence meetings to foster ownership, make decisions, and ensure follow-through.

• Oversee the coordination of engineering releases, drawing approvals, procurement, manufacturing, testing, customer acceptance, installation, and commissioning milestones.

• Identify and escalate schedule risks and cross-functional obstacles, providing mitigation strategies.

• Maintain direct communication with customers regarding program execution and deliver proactive status updates.

• Manage the program-level P&L, including revenue, margin, costs, cash flow, scheduling, change orders, and overall performance metrics.

• Oversee change orders, monitor contractual obligations, and ensure commitments to customers are fulfilled.

• Keep program risk registers up to date and drive resolution of critical risks.

• Coordinate installation, commissioning, field resources, parts, support plans, warranty issues, and address customer concerns.

• Lead cross-functional teams without having direct reporting authority across Engineering, Operations, Supply Chain, Quality, Testing, Commercial, Finance, and Service departments.

• Collaborate with Production Planning and Supply Chain to ensure material readiness and manufacturing capacity.

• Implement standardized program management processes and identify enhancements that minimize rework and delays.

• Share lessons learned to enhance Program Management capabilities.

⛳️ Requirements

• Bachelor's degree in Engineering, Business, Supply Chain, or a related field; equivalent professional experience will also be considered.

• More than 5 years of progressive experience in program or project management, preferably in an engineer-to-order or complex manufacturing setting.

• Proven ability to lead cross-functional teams without direct reporting authority.

• Proficient in program management methodologies and tools, such as Monday.com, Microsoft Project, and PLM systems.

• Experience in managing customer relationships and communicating program status directly to external stakeholders.

• Strong abilities in critical-path thinking, risk management, and organizational skills.

• Exceptional written and verbal communication capabilities.

• Comfortable working in a dynamic, high-growth environment with shifting priorities and multiple concurrent programs.

• PMP® certification or equivalent is preferred.

• Experience in managing program-level P&L, change orders, and contract execution.

• Direct experience with engineered-to-order capital equipment or B2B custom manufacturing, including installation and commissioning coordination.

• Familiarity with supporting hyperscale data center customers or other rapidly scaling B2B end markets.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance packages.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and career advancement.

• Collaborative and innovative work environment.