Program Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Fulfill Miratech's commitments to clients in a profitable manner.

• Recognize clients' needs and requirements, leading the upselling process within existing engagements/frameworks.

• Establish delivery focus aligned with business targets and priorities.

• Identify delivery risks and manage them to an acceptable level.

• Develop a subordinate team to meet the required standards.

• Oversee hiring by collaborating with sourcing to pre-select, interview, hire, and onboard new employees.

• Review financials for all projects within the program.

• Engage with stakeholders to discuss program status and objectives.

• Ensure objectives are met concerning customer satisfaction, safety, quality, and team performance.

• Organize company programs and activities that support the organization’s strategic direction.

• Create and manage long-term objectives.

• Function effectively in a high-growth environment with evolving priorities.

⛳️ Requirements

• Over 5 years of experience in program management, department leadership, or a related field.

• Proven experience managing more than 5 projects simultaneously with Project Managers and a total team size of over 50 personnel.

• At least 3 years of experience overseeing enterprise-wide technology transformation and innovation.

• Experience in FinTech is advantageous.

• Successful background in outsourcing development from either the client-side or subcontractor side.

• Expertise in creating program-level status reports.

• Knowledge of risk and issue management.

• A methodical approach to problem resolution.

• Strong written and verbal communication and presentation skills.

• Excellent problem-solving abilities.

• Experience in customer-facing roles.

• Commitment to Customer Success in Professional Service engagements.

• Experience leading remote or international project teams.

• Solid engineering background with hands-on experience in technology delivery.

• Ability to understand commercial business needs and manage diverse stakeholders.

• Capacity to navigate ambiguity and shifting priorities.

• Experience in the FinTech and CX/Contact Center sectors is a plus.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Health insurance coverage.

• Language learning courses.

• Relocation assistance program.

• Flexibility for remote work.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Opportunities for internal mobility.

• Internship programs available.

• Collaboration on significant projects for leading global clients.

• An inclusive and supportive workplace culture.

• Open lines of communication.

• Regular team-building and social events organized by the company.