Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a call center program for Medicaid Provider Services.

• Supervise customer support operations related to provider enrollment, credentialing, and client engagement initiatives.

• Manage program delivery to meet objectives concerning schedule, cost, quality, compliance, and client satisfaction.

• Oversee the daily execution of the program, including planning, resource coordination, workload management, and performance monitoring.

• Handle program budgets, forecasting, cost controls, resource utilization, and operational metrics.

• Coordinate staffing, inventory, supply chain activities, and operational processes.

• Enforce policies, procedures, and standards to ensure contractual, regulatory, and organizational compliance.

• Identify, manage, and mitigate risks, issues, and dependencies within the program.

• Ensure accurate program documentation and reporting are maintained.

• Lead and develop a small to mid-sized team through work assignments, performance monitoring, coaching, and employee development.

• Build and sustain relationships with clients, vendors, and stakeholders.

• Communicate updates on program status, operational concerns, technology enhancements, and recommended solutions.

• Implement the program, influence strategic direction, drive continuous improvement, and support program growth.

• Travel to the client site during program implementation and quarterly thereafter.

⛳️ Requirements

• Bachelor's degree in a relevant field of study and 5+ years of pertinent professional experience required, or an equivalent combination of education and experience.

• At least 5–7 years of relevant professional experience.

• A minimum of 2 years of management experience leading a team.

• Experience in financial forecasting and profit & loss (P&L) management.

• Prior experience in a call center environment.

• Must have reliable high-speed internet service.

• Minimum download speeds of 20 Mbps (50 Mbps for shared internet connectivity).

• Minimum upload speeds of 5 Mbps.

• A private and secure workspace is required.

• Preferred: experience in Medicaid provider enrollment and credentialing, government contracting, call center, and back-office operations.

• Preferred: experience in implementing and maintaining call center CRM and telephony systems.

• Preferred: experience in client management.

• Preferred: experience in project implementation.

• Active PMP certification is preferred.

🏝️ Benefits

• Support for work/life balance and flexible work arrangements.

• Performance-based bonuses.

• Medical, dental, vision, and prescription insurance, along with partially funded HSA.

• Life insurance benefits.

• Discounts on auto, home, renter's, and pet insurance.

• 401K retirement savings plan with company matching.

• Unlimited time off package, holidays, and extended sick leave.

• Coverage for short- and long-term disability.

• Employee Assistance Program (EAP) for physical, emotional, and financial wellness.

• A recognition platform.

• Tuition reimbursement.

• Employee perks and discounts.

• Maximus wellness programs and resources.

• Opportunities for professional development, including training programs, workshops, and conferences.

• Employer-paid renewal expenses for employee licenses and certifications.

• Reimbursement for eligible business travel expenses.

• Company-issued computer equipment.