Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the progression of four strategic programs through established maturity phases from Foundational to Capable and ultimately to Compounding.

• Design, develop, and implement AI/ML-driven analytics solutions focusing on operator profitability, pricing and promotion effectiveness, churn prediction, and sentiment/theme analysis.

• Collaborate with Data Engineering and Technology teams to improve enterprise data capabilities across Snowflake, Salesforce, distributor and order management systems, LMS, and field operations data.

• Establish, monitor, and communicate key business performance indicators related to same-store sales growth, operator retention, revenue per location, and NPS.

• Work alongside Operations, Finance, Strategy, Marketing, and Technology leaders to align objectives and achieve measurable outcomes.

• Create and present executive-level reporting, insights, presentations, quarterly business reviews, NPS analyses, pricing and promotion evaluations, MBRs, and materials for the Board.

• Identify, assess, and mitigate risks, dependencies, and challenges associated with the program.

• Facilitate alignment and decision-making among stakeholders amidst competing priorities.

• Support change management through stakeholder communications, training strategies, field team enablement, and accountability frameworks.

• Establish scalable governance practices, reporting structures, and operating rhythms that are aligned with program maturity.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Analytics, Engineering, Information Technology, or a related field — or equivalent practical experience.

• Over 5 years of experience in program or project management, preferably with a focus on data, analytics, or AI-enabled initiatives rather than pure process/PMO roles.

• Proven hands-on proficiency with AI tools (e.g., Claude) applied to real analytical work products.

• Ability to discuss a specific instance of utilizing AI for producing an analysis, report, or decision input.

• Comfort in managing ambiguous, foundational-stage programs.

• Strong skills in cross-functional stakeholder management, especially with field/operations teams that are not direct reports.

• Excellent written and verbal communication abilities.

• Experience in retail, foodservice, franchise, or multi-location operator networks is advantageous.

• Familiarity with a modern data/BI stack (e.g., Snowflake or similar) and a CRM (e.g., Salesforce or similar) is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career growth.

• Flexible working hours and remote work options.

• A collaborative and innovative work environment.