Program Information & Technology Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily administration of a digital program management platform.

• Manage user accounts, roles, access permissions, onboarding, and training.

• Provide first-level user support and routine troubleshooting.

• Document and escalate technical issues to the technology provider.

• Communicate with users regarding the resolution of issues.

• Monitor system performance and data quality, including uptime, completeness, accuracy, audit trails, and routine quality assurance.

• Identify and report data quality issues to the relevant functional managers.

• Escalate technical performance issues to the technology provider.

• Track and report platform performance against operational and contractual benchmarks.

• Assist with system demonstrations, acceptance reviews, and audits.

• Support real-time dashboards and ad hoc reporting on service requests, personnel, financials, procurement, deliverables, milestones, and project performance.

• Assist in the centralized program knowledge management and deliverables repository.

• Monitor adherence to document upload and reporting requirements.

• Collaborate with functional managers to address repository gaps and support audits.

• Act as the primary operational liaison with the technology provider and corporate IT.

• Coordinate troubleshooting, technical issue escalation, functional requirements, feature requests, user acceptance testing, system enhancements, and ongoing improvements.

⛳️ Requirements

• Bachelor's degree in information systems, information technology, public health, business administration, project management, international development, data management, management information systems, or a related discipline.

• A minimum of 3–5 years of relevant experience in administering or supporting service delivery, CRM, ERP, workflow management, or similar technology-enabled systems.

• Experience in user support, documentation, and working with technical teams.

• Background in administering, supporting, or coordinating the implementation of systems that facilitate workflows, reporting, dashboards, document management, financial or workforce information, or related business processes.

• Experience collaborating with technology vendors, developers, corporate IT teams, and functional business users.

• Proven ability to translate operational requirements into system functionalities and coordinate troubleshooting, enhancements, and releases.

• Experience with data quality, system administration, user access management, dashboards/reporting, document repositories, user training and support, and help desk/customer service support.

• Strong skills in project coordination, analysis, problem-solving, and organization.

• Ability to manage multiple priorities and coordinate efforts across technical and functional teams.

• Capability to translate operational/business needs for technical teams and provide clear guidance and training to system users.

• Technical knowledge of web application technologies and cloud-based systems, including AWS.

• Excellent written and oral communication skills in English.

• Ability to work effectively across countries, cultures, and time zones.

• Submission of a cover letter and resume is required.

• Visa sponsorship is not available.

🏝️ Benefits

• Woman- and employee-owned company.

• Equal opportunity employer.

• Visa sponsorship is not offered.