Program Director – Nurse Practitioner

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Directly oversee a multidisciplinary team consisting of Nurse Practitioners, Registered Nurses, Care Navigators, and LVNs.

• Recruit, onboard, train, mentor, manage performance, implement corrective actions, and dismiss staff when necessary.

• Conduct team meetings, individual check-ins, and performance assessments.

• Manage daily operations of field-based care programs across medical, behavioral, and social sectors.

• Ensure that contractual SLAs and KPIs are achieved or surpassed.

• Establish performance dashboards and quality assurance measures.

• Develop and implement a palliative care program for members facing advanced or end-of-life conditions.

• Collaborate with senior leadership to align program objectives, allocate resources, and execute strategies for performance, quality, and outcomes.

• Engage in health plan-led patient rounds for complex cases.

• Provide clinical leadership and consultation for intricate case management and care planning.

• Direct evidence-based protocols, motivational interviewing techniques, trauma-informed care, and risk stratification methodologies.

• Facilitate transitions of care and ensure appropriate service referrals.

• Maintain HIPAA compliance, uphold patient data confidentiality, ensure audit readiness, and implement corrective measures.

• Spearhead quality improvement initiatives across care coordination.

• Serve as the primary point of contact for payers, providers, and community partners.

• Represent APG at health-related events, coalitions, advisory boards, and business development engagements.

• Collaborate with public health agencies and community organizations to enhance service access.

• Perform additional duties as assigned by management.

⛳️ Requirements

• A minimum of four (4) years of nursing experience, ideally in population health, care coordination, or community-based programs.

• At least two (2) years of progressive leadership experience in population health, care coordination, or community-based settings.

• Proven success in recruiting, training, supervising, and managing the performance of multidisciplinary teams.

• Extensive knowledge of SLAs, KPIs, Medi-Cal and Medicare Advantage programs, and palliative care operations.

• Strong understanding and application of HIPAA and patient privacy regulations.

• Exceptional analytical, problem-solving, communication, and interpersonal abilities.

• Proficient in EMR platforms (Salesforce preferred) and Microsoft Office Suite.

• Willingness and capability to travel frequently both in-state and out-of-state as necessary.

• BSN is required.

• Active and unrestricted Nurse Practitioner (NP) license.

• Certification in Case Management (CCM) and Palliative Care (e.g., ACHPN) to be obtained within two years of position commencement.

• Current BLS certification is mandatory.

• A valid and clear driver’s license is required.

• Proof of automobile insurance is necessary.

• Ability to physically perform essential duties, including lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, balancing, walking, standing, talking, hearing, and typing.

🏝️ Benefits

• Paid Orientation and Training.

• Medical, Dental, Vision, and Life Insurance.

• 401k Plan with a 3% match.

• Employee Assistance Program.

• Tuition Reimbursement.

• Continued Education Support.

• Mileage Reimbursement (if applicable).

• Referral Bonuses.

• Paid Holidays (8 days).

• Flexible Paid Time Off.

• Paid Volunteer Hours.