Program Director

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee centralized resources and support initiatives by delivering immediate resources for operational tasks.

• Direct the centralized copay team in copay processing, process enhancements, and KPI tracking.

• Establish and manage consistent quality control measures across all programs.

• Provide guidance and support for the planning and operational execution of program modifications.

• Advocate for quality standards throughout programs in collaboration with Program Management.

• Consistently improve centralized program operations.

• Assess staffing capacity and quality processes with Program Management and suggest process enhancements.

• Collaborate with Program Management, accounting, CSL, Innomar Pharmacy/Partners, and clients concerning copay services.

• Maintain Innomar Program SOPs and standard process workflows.

• Assist in reviewing and updating program-specific SOPs and operational instructions.

• Establish and track best practices for improved telephony performance, including real-time monitoring.

• Facilitate best practices and operational standards for Field Case Managers.

• Engage in projects aimed at operational activities for Specialty Services Programs.

• Provide support for new program launches with specialized knowledge.

• Develop, mentor, and supervise direct reports or other program team members; allocate tasks and oversee delivery.

⛳️ Requirements

• A four-year bachelor’s degree or a comparable mix of experience and education.

• At least seven (7) years of professional experience.

• Minimum seven (7) years of experience, with no less than five (5) years in a progressive management capacity.

• Familiarity with reimbursement, patient assistance programs, database functionalities, and operational policies and procedures.

• Experience with comprehensive call center programs.

• Proven leadership in change management.

• Expertise in project and operational management.

• Knowledge of Lean-Sigma or similar continuous improvement methodologies is advantageous.

• Experience within the pharmaceuticals/biotech industry is beneficial.

• Strong operational insight.

• Outstanding project management abilities.

• Proficient analytical, conceptual, and problem-solving skills.

• Capability to manage multiple tasks simultaneously.

• Strong decision-making skills.

• Critical thinking and innovative problem-solving capabilities.

• Comprehensive understanding of industry and company business dynamics.

• Experience in strategic thinking and long-term planning.

• Bilingualism in French and English is highly preferred.

• Proficient computer skills with a solid grasp of Microsoft Office.

• Strong analytical and mathematical abilities.

• Robust business acumen.

• Excellent interpersonal and leadership skills.

• Ability to cultivate and develop talent.

• Strong organizational agility and capability to navigate teams through change.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care options.

• Adoption assistance programs.

• Coverage for infertility treatments.

• Support for family building.

• Behavioral health solutions.

• Paid parental leave benefits.

• Paid caregiver leave.

• Training initiatives.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Volunteer engagement activities.