Program Coordinator – Student Financial Aid

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Oversee the precise distribution of financial aid and scholarships.

• Evaluate student records and implement updates and corrections as necessary based on documentation.

• Utilize professional judgment to amend FAFSA data elements and assess eligibility.

• Inform students and parents about documentation requirements.

• Review and validate documentation, making necessary adjustments to student eligibility.

• Record situations along with any changes or adjustments made.

• Collaborate with team members to establish daily priorities and allocate tasks effectively.

• Liaise with colleagues and SFS staff to address issues and ensure student needs are fulfilled.

• Tackle complex problems by analyzing documents and investigating federal, state, and institutional policies and regulations.

• Manage conflicts, address complaints, and develop preventive strategies.

• Design, create, and implement educational service programs related to financial aid and scholarships.

• Advise customers and clarify processes in person, online, or via telephone.

• Address internal customer inquiries.

• Respond to "acknowledged" and "In Process" tickets and assist during peak ticket times.

• Keep abreast of evolving rules, regulations, policy bulletins, and statutes.

• Train staff in your areas of expertise.

• Carry out other related duties assigned by the supervisor and senior SFS staff.

⛳️ Requirements

• Bachelor's degree required.

• At least three (3) years of relevant experience.

• Proven experience in a fast-paced, high-volume customer-focused role.

• Background in reviewing, critiquing, and analyzing customer information leading to informed decisions.

• Equivalent combinations of related education and/or experience will be taken into account.

• Familiarity with Word, Excel, complex information systems, and/or relational databases preferred.

• Experience with the Banner Student Information System is desirable.

• Previous work in higher education or a similar administrative, data-driven field preferred.

• Skills in problem-solving, analytical thinking, organization, prioritization, documentation, mathematics, communication, teamwork, and deadline management.

• Strong computer proficiency, particularly in Word and Excel.

• Capability to obtain and maintain access to federal databases such as FAA Access, COD, and NSLDS.

• All qualifications must be satisfied by the time of employment.

🏝️ Benefits

• 37.5-hour work week.

• 13 paid holidays.

• 24 annual leave (vacation) days per year.

• 18 sick days per year.

• Health insurance and additional benefits.

• 401(a) retirement savings plan with a 6% employee contribution match.

• Eligibility to continue health insurance and other retiree benefits.

• Wellness programs.