Program Coordinator – Student Financial Aid

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Oversee the precise distribution of financial aid and scholarships.

• Evaluate student records and implement updates and corrections as required by documentation.

• Utilize professional judgment granted by the Department of Education to modify FAFSA data elements.

• Communicate necessary documentation requirements to students and their parents.

• Review and authenticate received documentation, making informed eligibility modifications.

• Record circumstances, changes, and adjustments thoroughly.

• Collaborate with colleagues to establish daily priorities and distribute workloads effectively.

• Engage with team members and Student Financial Services staff to address issues and support student requirements.

• Resolve intricate problems through document analysis and research on federal, state, and institutional policies and regulations.

• Manage conflicts, address complaints, and develop proactive prevention strategies.

• Design, build, and implement educational service programs related to financial aid and scholarships.

• Advise customers and clarify processes in person, online, or via telephone.

• Address inquiries from internal customers.

• Respond to “acknowledged” and “In Process” tickets and provide assistance during peak periods.

• Stay updated on changing rules, regulations, policy bulletins, and statutes.

• Train staff in areas of specialization.

• Carry out other related duties as assigned.

⛳️ Requirements

• Bachelor's degree required.

• A minimum of three (3) years of relevant experience.

• Experience in a fast-paced, high-volume customer service role.

• Proven ability in reviewing, critiquing, and analyzing customer information leading to effective decisions.

• Any equivalent combination of related education and/or experience will be considered.

• Proficiency in Word, Excel, complex information systems, and/or relational databases is preferred.

• Familiarity with the Banner Student Information System is desired.

• Experience in higher education or a related administrative, data-driven field is preferred.

• Strong skills in problem-solving, analytical thinking, mathematics, organization, prioritization, documentation, and computer usage.

• Capability to manage multiple tasks while applying sound analytical and professional judgment.

• Ability to meet deadlines and work effectively.

• Proficiency in understanding, interpreting, and following complex instructions.

• Ability to function as part of a collaborative team.

• Effective communication and interaction skills with individuals of all ages and diverse backgrounds.

• Capacity to thrive in a fast-paced, team-oriented, student-centered environment.

• Flexibility to adapt to changing priorities.

• Professionalism must be exhibited at all times.

• Must be able to obtain and maintain access to federal databases such as FAA Access, COD, and NSLDS.

🏝️ Benefits

• 37.5-hour work week.

• 13 paid holidays.

• 24 annual leave (vacation) days each year.

• 18 sick days annually.

• A variety of health insurance and additional benefits.

• 401(a) retirement savings plan with a 6% employee contribution match.

• Eligibility to continue health insurance and other benefits for retirees.

• Wellness programs available.