Program Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver administrative and clerical support for the designated Patient Support Program

• Manage safety data, fulfillments/reviews, communication, support for field staff, reports, data cleanup, meeting coordination, filing-system upkeep, and various administrative tasks

• Input complete and high-quality information into database systems

• Oversee incoming faxes and email correspondence

• Execute additional administrative responsibilities as needed

• Process relevant program data received from various service contact points

• Handle email, phone, and fax communications

• Manage incoming and outgoing correspondence

• Prepare and distribute program letters and materials

• Collaborate with team members on administrative responsibilities

• Identify areas for improvement and optimization of processes and template forms

• Review program documentation for thoroughness and consistency to ensure data accuracy

• Perform other tasks as assigned by the manager

⛳️ Requirements

• Completion of Grade 12 education along with 2 years of community college, secretarial training, and/or equivalent work experience in office administration

• Bilingualism in English and French is preferred

• Experience with Patient Support Programs is a valuable asset

• Exceptional verbal and written communication, listening, and customer service abilities

• Precise data entry into both paper and electronic formats

• Capacity to learn quickly, adapt, and handle multiple tasks in a fast-paced, dynamic environment

• High proficiency in information technology, including Microsoft Office applications, phone systems, and databases

• Strong typing skills and familiarity with computer-based programs

• Excellent organizational skills and ability to manage changing priorities

• Capability to work independently with minimal oversight

• Commitment to maintaining confidentiality when dealing with patient data and information

• Ability to collaborate effectively in a team setting

• No specific years of experience are required, as the posting offers an education/experience alternative without a minimum duration

🏝️ Benefits

• State-of-the-art facilities to ensure the delivery of high-quality products and services

• A collaborative and engaging workplace culture

• Flexible work environment that supports work-life balance

• A diverse and inclusive organizational culture

• Employee Development Program

• Leading corporate training offered in-house throughout the year

• Competitive salary package

• Generous vacation entitlement

• Wellness Program featuring 5 paid days off for well-being

• Paid sick leave

• Dental and extended health benefits

• Accidental Death & Dismemberment (AD&D), Long-Term Disability (LTD), and employee/dependent life insurance

• RRSP matching program

• Employee and Family Assistance Program