Program Coordinator – Administrative Assistant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide comprehensive administrative support across various functions of the Patient Support Program.

• Process safety data, manage fulfillments/reviews, communications, field staff assistance, reporting, data cleanup, meeting coordination, filing-system upkeep, and general administrative tasks.

• Execute precise data entry in database systems.

• Handle incoming calls, faxes, and email correspondence.

• Complete miscellaneous administrative responsibilities as required.

• Process information received through various points of contact during the Program's service delivery.

• Manage email, phone, and fax communications.

• Oversee incoming and outgoing mail.

• Prepare and dispatch Program letters and materials.

• Collaborate with team members on administrative tasks.

• Order office supplies and manage inventory levels.

• Report Adverse Events/Severe Adverse Events in accordance with approved SOPs.

• Complete timesheets, expenses, mileage, and validate CRM reports within specified timelines.

• Review program documentation for thoroughness and consistency to ensure data accuracy.

• Undertake additional responsibilities as assigned by the manager.

⛳️ Requirements

• Completion of Grade 12 education along with 2 years of community college, secretarial training, and/or relevant work experience in office administration services.

• Experience with Patient Support Programs is preferable.

• Exceptional verbal and written communication, listening, and customer service abilities.

• Accurate data entry skills for both paper and electronic formats.

• Capacity to quickly learn, adapt, and multitask in a dynamic, fast-paced environment.

• High proficiency in Information Technology, including the Microsoft Office suite, phone systems, and databases.

• Strong typing skills and proficiency in using computer-based applications.

• Excellent organizational skills with the ability to manage shifting priorities.

• Ability to work autonomously with minimal oversight.

• Maintain confidentiality when handling patient data and information.

• Effective collaboration skills in a team-oriented setting.

• Must have completed all required doses of a COVID-19 vaccine authorized by Health Canada and provide proof of full vaccination prior to the start date.

• Work hours: Monday to Friday, 8-hour shifts scheduled between 8 am and 8 pm EST.

🏝️ Benefits

• 100% Canadian-owned company with locations nationwide.

• Cutting-edge facilities.

• Collaborative and engaging workplace culture.

• Flexible working environment promoting work-life balance.

• Diverse and inclusive company culture.

• Employee Development Program.

• Industry-leading in-house corporate training throughout the year.

• Competitive salary.

• Generous vacation entitlements.

• Wellness Program including 5 paid days off for well-being.

• Paid sick days.

• Competitive benefits package featuring Dental & Extended Health Benefits, AD&D, LTD, and Employee/Dependent Life Insurance.

• Employee & Family Assistance Program.

• RRSP Matching Program.