Customer Service, Administrative Assistant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming calls and emails, providing information on the company’s services and pricing, and addressing customer inquiries.

• Relay two-hour arrival windows to customers based on the daily schedules of technicians.

• Review technician reports to ensure accuracy and completeness, addressing any missing or incorrect information prior to distribution.

• Upload service reports to Jobber and send completed reports to customers via email.

• Follow up with customers concerning unpaid invoices and outstanding payments.

• Address inquiries related to jobs and coordinate requests for return visits with the team.

• Assist technicians in locating properties using Google Maps or by reaching out to homeowners and partners for directions.

• Maintain precise customer information, job records, and communication notes within Jobber.

• Collect customer and job data to assist the owner in preparing quotes.

• Pursue outstanding quotes and solicit Google reviews during slower periods.

• Keep customers, technicians, and the office updated on any pending questions and the next steps to be taken.

⛳️ Requirements

• Proficient in both spoken and written English and Spanish.

• Prior professional experience in customer service and administrative support roles.

• Familiarity with Jobber and RingCentral is essential.

• Confidence in managing inbound calls, addressing customer questions, and following up on payments.

• Strong attention to detail when examining reports, addresses, and customer records.

• Ability to juggle multiple tasks and follow through independently without frequent reminders.

• Proficient in using email, Google Maps, and various online business tools.

• Capacity to learn about the company’s services, pricing, and the Florida service area.

• Must have a reliable computer, stable internet connection, and a quiet workspace suitable for handling customer calls.

• Availability required Monday through Friday, from 8:00 AM to 5:00 PM Eastern Time.

• Highly preferred: Experience in supporting a pool service, repair, or other home services company.

• Highly preferred: Experience coordinating with field technicians and communicating appointment schedules.

• Highly preferred: Experience in following up on invoices and service quotes.

• Highly preferred: Previous remote experience supporting customers in the U.S.

🏝️ Benefits

• Competitive salary and opportunities for professional growth.

• Flexible work environment with remote options available.

• Comprehensive training and support to enhance your skills.

• A collaborative team atmosphere that values input and innovation.