Program Analyst – Training Consultant

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Assess operations related to healthcare informatics, EHR workflows, user feedback, and persistent support or training deficiencies to pinpoint areas for enhancement.

• Collaborate with Tier 1 Subject Matter Experts (SMEs) and manage site-specific user support and refresher training requests in coordination with local contacts and training stakeholders.

• Gather, validate, and analyze both qualitative and quantitative data related to support, adoption, and program performance.

• Create clear metrics, reports, and status updates.

• Recognize recurring user challenges and propose training, coaching, job aids, communication strategies, or workflow modifications.

• Provide guidance to SMEs and training leaders regarding updates to FAQs, job aids, training documents, and user instructions.

• Assist with EHR Go-Live and subsequent post-Go-Live activities through issue tracking, program coordination, adoption monitoring, and process evaluation.

• Monitor activities, milestones, risks, and outcomes.

• Assess support interventions and relay recommendations to stakeholders.

⛳️ Requirements

• Bachelor’s degree in Health Informatics, Healthcare/Business Administration, Data Analytics, Information Systems, or a related field.

• Minimum of 5 years of pertinent experience in program management, business operations, or healthcare informatics analysis.

• Relevant clinical informatics experience within a Veterans Administration healthcare environment.

• Proven experience in evaluating operations or programs using qualitative and quantitative approaches.

• Skilled in data analysis and the development of metrics, reports, and decision-support documents.

• Strong analytical, problem-solving, communication, and collaborative skills with stakeholders.

• Capability to comply with Federal/VA security, privacy, and information security regulations.

• Eligibility to obtain a Public Trust clearance.

• Willingness to travel as required.

• A landline or cellphone number supported by a physical SIM for phone interviews; VOIP numbers are not permitted.

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Optional Flexible Spending Account (FSA).

• Paid parental leave.

• Safe Harbor 401(k) with employer contributions fully vested from day one.

• Paid time off and 11 paid holidays.

• No-cost group term life/AD&D plan, along with optional supplemental coverage.

• Pet insurance.

• Monthly stipend for phone and internet expenses.

• Tuition and training reimbursement.

• Comprehensive medical, dental, and vision insurance coverage.

• Supportive work-life balance.