Professional Services Engineer III

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop, assess, implement, test, troubleshoot, and provide support for NCR Atleos financial software solutions utilized in ATMs and cash recyclers.

• Deliver technical leadership, architectural direction, and ownership of intricate solution deliveries across various customer engagements.

• Analyze customer requirements and evaluate the implementation effort in their environments.

• Configure core software and its supporting components.

• Conduct unit testing, monitor issues, and apply necessary updates.

• Identify and rectify system failures.

• Set acceptance criteria and quality objectives.

• Provide estimates, standards, constraints, and dependencies for work statements and delivery schedules.

• Lead the design and implementation of complex software solutions involving multiple modules or workflows.

• Serve as the primary technical escalation point for intricate or high-impact issues.

• Oversee end-to-end testing across integrated systems and environments.

• Prepare software for distribution to customers and networks.

• Assist field teams during laboratory installations, certifications, and training sessions.

• Manage issue resolution during customer acceptance testing.

• Define solution architectures for customer certification and pilot initiatives.

• Address Level 3 production issues, including urgent fixes and integration testing.

• Take ownership of significant production escalations and drive corrective measures and stability enhancements.

• Mentor consultants while leading knowledge-sharing, technical reviews, and training initiatives.

• Collaborate with engineering, support, and sales teams.

• Contribute to reusable frameworks, tools, and best practices for delivery.

• Support customer engagements through solution scoping, demonstrations, and input for technical proposals.

⛳️ Requirements

• Bachelor’s degree or equivalent certification in computer science, information systems, or a related technical field.

• Proven experience providing technical project leadership and coordinating project resources.

• Familiarity with Microsoft operating system technologies, including Windows 10 and Windows 7.

• Understanding of hardware drivers, application installation, TCP/IP networking, IIS, remote access, and client/server architectures.

• Experience in delivering technical presentations, webinars, and customer-facing sessions.

• Background in the ATM or kiosk self-service industry.

• Programming or debugging experience in client applications.

• Knowledge of VB/VB.NET, C++, and C#.

• Advanced expertise in JavaScript, TypeScript, HTML, CSS, NodeJS, ExpressJS, .NET, AngularJS, Angular, and XML.

• Proficient in Java and C#.

• Experience in client application development.

• Familiarity with financial institutions or network switch ATM operations.

• Experience with CEN XFS ATM software specifications.

• Knowledge of NDC and 912 message formats.

• Experience with proprietary message formats.

• Web services integration experience with WebSphere or IIS.

• Proficient in using PSA, Confluence, and QuickBase.

• Experience with JIRA, Subversion, or similar version control tools.

• Working knowledge of Agile SDLC.

• Employment is contingent upon passing applicable screening criteria.

🏝️ Benefits

• Travel is required throughout Canada, primarily in Toronto and Montreal.

• Initial training may necessitate trips to major Canadian hubs or client locations across the country.

• Some shift work may be necessary.

• Employee accommodations are available for disabilities or medical needs.