Prof Ed Operations Lead

This is a fully remote position, open to applicants in Germany.

📋 Description

• Build, lead, coach, and cultivate a high-performing operations department that supports Healthcare Solutions and Professional Education events throughout EMEA.

• Set priorities, distribute workload, and adjust team capacity for scheduled activities and urgent requests.

• Refine and standardize end-to-end event operations through established processes, service standards, templates, workflows, escalation protocols, and decision-making authority.

• Create scalable planning, intake, and prioritization procedures.

• Ensure that events and operational undertakings adhere to compliance, governance, documentation, and audit readiness standards.

• Oversee the departmental budget and track event-related expenditures and supplier invoices.

• Serve as the senior escalation point for operational challenges.

• Define and assess service levels, operational KPIs, and dashboards.

• Lead initiatives for continuous improvement and eliminate operational bottlenecks.

• Promote the use of CVENT and Veeva Vault.

• Manage strategic relationships with suppliers.

• Collaborate with Professional Education, Healthcare Solutions, Finance, Procurement, Legal, Compliance, Marketing, Regulatory, and external providers.

• Provide leadership with operational updates, capacity forecasts, budget insights, risk evaluations, and scaling suggestions.

• Oversee operational specialists tasked with contracting, grants, procurement administration, project coordination, communications, participant management, logistics, booking coordination, COLADA administration, CVENT implementation, and Veeva Vault governance.

⛳️ Requirements

• Extensive experience in leading event operations, professional education operations, or a similar service delivery function in a multifaceted, regulated environment.

• Proven track record in leading and developing teams, effectively allocating resources, and enhancing organizational capacity.

• Demonstrated success in streamlining and standardizing processes to foster growth, elevate service levels, and achieve measurable efficiency improvements.

• Strong judgment and composure in managing competing priorities, urgent issues, and last-minute requests across various countries and stakeholders.

• Solid understanding of compliance, governance, documentation, and audit-ready execution.

• Experience in budget management, supplier performance, and delivery trade-offs within established financial limits.

• Exceptional cross-functional leadership and communication capabilities.

• Proficiency in utilizing event management and workflow platforms to enhance scalability, visibility, and data quality.

• Fluency in English is mandatory.

• Proficiency in German is a plus.

• Experience with CVENT, COLADA, or Veeva Vault is advantageous.

🏝️ Benefits

• Annual bonus based on set targets (% of pay) depending on pay grade/location, reflecting employees’ and companies’ performance from the previous calendar year.

• Vacation days.

• Parental leave for a minimum of 12 weeks.

• Bereavement leave.

• Caregiver leave.

• Volunteer leave.

• Well-being reimbursement.

• Programs supporting financial, physical, and mental health.

• Service anniversary and recognition awards.

• Various insurance plans for employees and, in some locations, eligible dependents.