Production Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver customer support and service functions to both internal and external clients, vendors, contractors, and carrier teams throughout the claims process.

• Offer assistance through inbound and outbound calls and emails with homeowners regarding the scheduling of restoration projects.

• Update and manage customer databases efficiently.

• Accurately document all interactions in a timely manner.

• Initiate and follow up on tasks related to cases, work orders, and service appointments.

• Ensure that repairs are executed according to estimates and meet homeowner satisfaction standards.

• Adapt to other departments within the contact center as required.

• Contribute to special carrier reports concerning claim statuses.

• Build and maintain effective relationships with customers.

• Achieve, sustain, and surpass production targets.

• Carry out other assigned responsibilities.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• A minimum of three years of customer service experience is required.

• Availability for a flexible schedule, including evenings and weekends, is essential.

• Reliable broadband internet and the ability to work remotely are required.

• Familiarity with Salesforce, XactAnalysis, and Livegenic is preferred.

• Knowledge of insurance, claims, estimating, and sales (particularly roofing) is preferred.

• Prior experience in construction project management (one to two years) is preferred.

• Strong interpersonal and communication skills are necessary.

• Capability to multitask effectively while maintaining accuracy is required.

🏝️ Benefits

• Incentives in addition to a $20/hour salary.

• Opportunity for remote work.

• Flexibility to work from home.

• Flexible schedule that includes evenings and weekends.