Production Print Solutions Analyst

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Collaborate with the sales team to perform discovery calls and offer solutions tailored to customer requirements.

• Deliver advanced technical guidance, advice, and expertise in support of sales for networked printing devices, related software/servers, and professional consulting services.

• Provide technical assistance during sales presentations, customer training sessions, and the delivery of professional services.

• Assess potential customers, account strategies, and enterprise printing application solutions alongside the sales team.

• Engage in sales calls.

• Conduct on-site customer visits for meetings, surveys, and evaluations.

• Serve as a technical expert advising customer IT personnel.

• Collaborate on responses to RFPs.

• Offer continuous project management support for large, intricate solution architecture and implementation projects.

• Work together on the installation and integration of products and product applications.

• Generate revenue from professional services independently of equipment and software sales.

• Lead customer training classes.

• Provide direction for installation and integration of advanced Color Solutions.

• Offer post-sales 24/7 after-hours support and implementation services.

⛳️ Requirements

• A bachelor's degree in a relevant field or equivalent experience is required.

• 3 to 5 years of related experience.

• Relevant business experience in printing pre-sales/post-sales support within Large Format, office, and production environments.

• Proficiency in using Adobe Creative Suite, Quark XPress, and/or other standard color composition and management tools along with their respective file formats (JPEG, TIFF, EPS, PDF).

• Capability to utilize and operate PostScript/PDF file handling tools, including Acrobat Pro Distiller.

• Extensive travel is required, up to 70% with overnight stays.

• A valid driver's license and a satisfactory driving record.

• Certain minimum auto insurance coverages are mandatory.

• Certification as a Color Management Professional Master.

• Additional knowledge of Datastream, including AFP, VIPP, PPML, and LCDS/Metacode is a plus.

• Understanding of complex systems solutions, integration, and networking across Windows, UNIX, and Macintosh environments.

• Ability to provide post-sales 24/7 after-hours support and implementation services.

• Must be legally authorized to work in the United States.

• Must reside in the United States at the time of hire.

• Visa sponsorship is not available.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) Savings Plan.

• Discretionary profit sharing.

• Discretionary success sharing.

• Educational assistance.

• Recognition programs.

• Vacation.

• Employee referral bonus.

• Employee discounts.

• “Dress for Your Day” attire program.

• Volunteer opportunities.

• Canon welcome kit and official merchandise.

• Competitive compensation package.