Production Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Supervise and manage daily purchasing, production, and operational tasks.

• Monitor orders to ensure alignment with delivery schedules for ongoing projects.

• Collaborate with suppliers, vendors, clients, and internal teams to coordinate order specifics.

• Address production and vendor challenges while providing timely updates.

• Generate purchase orders and maintain regular communication with decoration partners, factories, and promotional suppliers.

• Review and approve artwork proofs, pre-production samples, color lab dips, and blank specifications prior to mass production.

• Develop and oversee production schedules that encompass artwork approval, blank sourcing, decorating, kitting, and shipping.

• Evaluate proofs for print quality, embroidery density, placement accuracy, and color correctness.

• Troubleshoot production delays, misprints, damaged goods, and vendor billing issues.

• Coordinate domestic freight and international shipping/customs documentation with the internal logistics department.

• Monitor shipments to guarantee timely delivery to clients.

⛳️ Requirements

• Exceptional spoken and written English proficiency.

• Strong organizational and time management abilities.

• Outstanding problem-solving and analytical skills.

• Strong customer service focus.

• Capability to work collaboratively in a fast-paced team setting.

• Keen attention to detail in purchase orders, artwork files, shipping details, and production records.

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field is preferred.

• 2–4 years of experience in production coordination or account management within promotional products, print production, custom apparel, branded merchandise, or a similar e-commerce environment.

• Willingness to work overnight/graveyard shifts in Philippine time or during US operating hours.

• Experience in researching promotional products, placing orders, and following up with suppliers.

• Familiarity with screen printing, embroidery, heat transfer, pad printing, laser engraving, and garment embellishments.

• Proficient in ERP/order management systems such as NetSuite.

• Skilled in project management tools like Asana or Monday.com.

• Proficient in Microsoft Excel.

• Ability to manage over 20 active production jobs simultaneously while ensuring accuracy.

• Strong written and verbal communication skills for supplier negotiations, customer updates, and internal team handoffs.

• Familiarity with ASI, PPAI, and SAGE is preferred.

• Basic working knowledge of Adobe Illustrator, Adobe Photoshop, and Canva, including the ability to inspect vector artwork files, is preferred.

• Experience in managing custom import or overseas manufacturing schedules is preferred.

🏝️ Benefits

• Competitive salary packages that lead the industry.

• Permanent remote work setup.

• Provision of company equipment.

• Employer contribution to government-mandated benefits.

• Internet stipends available upon regularization.

• HMO Coverage available upon regularization (with an option to enroll as early as Day 1).

• PTO credits and service incentive leaves.

• Major company live events during spring and winter.

• Monthly virtual events to appreciate employees.

• Company-sponsored career skills training courses.

• A workplace culture that emphasizes your personal and professional development.