Product Solutions Specialist

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Serve as the primary product liaison for clients during onboarding, implementation, and customization initiatives.

• Assist customers in adopting the recommended workflows, processes, and best practices of LimeFlight.

• Provide guidance on how to derive maximum value from LimeFlight's offerings.

• Clarify technical concepts, solution trade-offs, and implementation consequences to both business and technical stakeholders.

• Facilitate rollout activities, user acceptance testing, training, and change management.

• Ensure that delivered solutions meet the intended business goals and customer objectives.

• Lead discovery workshops to gain insights into customer processes, operational challenges, business aims, and technical environments.

• Collect, challenge, refine, and validate customer requirements.

• Identify opportunities to leverage existing product features before considering customizations.

• Determine solution strategies, user stories, functional specifications, and acceptance criteria.

• Collaborate with Product Managers when requirements impact core product strategy, roadmap decisions, or platform architecture.

• Oversee the functional delivery of customization projects from discovery to deployment.

• Work closely with engineering teams throughout the development, testing, and rollout phases.

• Assist in solution validation, acceptance testing, and securing customer approval.

• Manage scope and expectations while balancing customer needs with product sustainability.

• Ensure that delivered solutions are embraced and yield measurable value for customers.

• Travel 10–15% for customer workshops, requirements engineering, training, and related activities.

⛳️ Requirements

• Over 5 years of experience in Product Specialist or Business Analysis roles within a B2B SaaS context.

• In-depth knowledge of SaaS products and software implementation methodologies.

• Strong technical comprehension of SaaS platforms, APIs, integrations, data models, and software implementation principles.

• Exceptional communication and stakeholder management abilities.

• Proven experience in gathering and documenting business requirements.

• Strong presentation and customer-facing skills.

• Ability to convert customer needs into clear and structured requirements.

• Highly organized with a keen attention to detail.

• Minimum English proficiency at C1 level.

• Legally authorized to work full-time under an employment contract in Europe.

• Not seeking freelance or B2B contract opportunities.

🏝️ Benefits

• Fully remote working environment.

• Continuous learning opportunities.

• Mission-driven, international, and inclusive company culture.

• Two annual one-week team events.

• Equal opportunity workplace.