Product Sales Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary Payments Specialist and industry expert for VitalPay, an integrated payments solution.

• Collaborate with Sales, Product, Engineering, and Implementation teams throughout the sales process.

• Facilitate Payments discovery, workflow discussions, demonstrations, surcharging, and pricing proposals.

• Conduct technical and functional discovery regarding customer payment workflows, systems, integration requirements, transaction flows, security concerns, and operational dependencies.

• Grasp customers' technology ecosystems, business processes, data environments, integration needs, and desired results.

• Recognize dependencies, risks, product gaps, and implementation factors early in the sales journey.

• Provide customized solution demonstrations based on customer workflows, use cases, and business needs.

• Assist with proof-of-concept, pilot, and technical validation initiatives.

• Present VitalPay pricing proposals, covering pricing models, rate structures, and customer statement evaluations.

• Lead conversations regarding payment acceptance, processing, settlement, reconciliation, exception handling, surcharging, card brand regulations, state laws, disclosure, and compliance.

• Ensure that proposed solutions, integrations, data requirements, dependencies, assumptions, and scope are viable and ready for implementation.

• Document customer requirements, integrations, assumptions, dependencies, and solution architecture for the handoff to Implementation and Customer Success teams.

• Collaborate with Implementation teams on intricate opportunities to ensure solution continuity during deployment.

• Provide customer and market insights to Product and Engineering teams.

• Create reusable sales materials, including architecture diagrams, integration guides, FAQs, demo environments, discovery frameworks, and solution playbooks.

• Train Account Executives and GTM team members on product features, technical concepts, customer architectures, and qualification criteria.

• Measure success through quota achievement, improved win rates, decreased technical friction, effective technical diligence, successful pilots, validated architectures, accurate pricing proposals, and consistent product feedback.

⛳️ Requirements

• Bachelor's degree in a relevant field (Computer Science, Information Systems, Engineering, or equivalent practical experience), or equivalent combination of education and hands-on service/technology experience.

• Over 5 years of relevant experience in solutions architecture, sales engineering, enterprise software, systems integration, implementation consulting, or similar customer-facing technical roles.

• More than 5 years of practical knowledge of payment processing concepts, including gateways, tokenization, PCI DSS compliance, settlement, and chargeback/dispute processes.

• Familiarity with surcharging and associated card brand rules and state regulations.

• Understanding of Payments pricing structures, including interchange-plus, tiered, and flat-rate models.

• Experience in analyzing processing statements, developing pricing proposals, and presenting them to clients in collaboration with Sales.

• Direct experience with WorldPay or a comparable payment processor/platform such as Stripe, Adyen, or Fiserv is highly preferred.

• Experience supporting complex B2B software or technology sales cycles.

• Strong technical discovery capabilities.

• Excellent presentation, communication, and product demonstration skills.

• Ability to establish credibility with technical, operational, and executive stakeholders.

• Ability to work cross-functionally with Sales, Product, Engineering, Implementation, and Customer Success teams.

• Capability to translate complex technical concepts into clear business value.

• Preferred: experience with ERP platforms and ERP-related integrations.

• Preferred: experience supporting enterprise security reviews, RFPs/RFIs, and technical procurement processes.

• Preferred: experience designing or aiding proof-of-concept and pilot programs.

• Preferred: familiarity with industries and customer environments served by VitalEdge Technologies.

• Preferred: experience launching new technology products to market or scaling an emerging product line.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401(k) with company matching.

• Uncapped PTO.

• Flexible support throughout the year.